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| Job Location | Windsor, ON |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Full Time |
Company DescriptionAre you a natural problem solver with a positive attitude who can deliver an exceptional customer experience Are you a tinkerer, an early adopter, the “go-to” person that friends and family go to for help with their home technology Do you know the right questions to ask in order to quickly assess and resolve issues and problemsJoin us.We’re Sutherland, and we are now seeking self-motivated Technical Support Representatives to provide Level II support, via phone and chat, for one of the world’s leading telecommunications brands. These positions are located on-site at our Windsor facility.Job DescriptionIn this role, you will use your technical savvy along with your strong customer service and troubleshooting skills to provide Tier 2 support to customers and technicians working onsite at customer premises to resolve issues related to phone, tv, and internet connectivity and hardware technical support. You will have the opportunity to showcase your superior customer support and troubleshooting skills while developing your expertise in all aspects of customer service and technology.What we offer: