Youth Hub Clerical Coverage, Casual Positions - Jobs in Windsor, ON

Job Description

INTERNAL/EXTERNAL POSTING YOUTH HUB CLERICAL COVERAGE CASUAL POSITIONS LOCATION: Temporarily located at Maryvale, 3640 Wells Street, Windsor.The Youth Wellness Hub is expected to be relocated to a new permanent location to be confirmed in late 2022.Youth Wellness Hubs Ontario has recently opened a multi-service hub for youth aged 12-25 in Windsor-Essex. CMHA-WECB is proud to support the Hub in joint leadership with HDGH, Maryvale, The Bridge, WECHC and United Way, and in collaboration with over 20 partner organizations. Supports and services provided at the Windsor-Essex Youth Wellness Hub (YWH) include, but are not limited to, mental health, substance use/addictions, primary care, employment/training, housing, skills and well-being activities, and other community and social services. The Clerical Coverage employee will be responsible for welcoming and supporting youth through the incumbent’s disclosure of their lived experience in one-on-one and group settings. They will create a welcoming culture, perform reception duties, provide administrative support to management and staff, and maintain My Wellness Passport database, clinical records, and generate reports. The incumbent will be part of an interdisciplinary team, and as a “non-clinical” member of the team they will not offer any therapeutic intervention, but will support youth with accessing resources and support that can help them to achieve their full potential. The incumbent uses empowerment and recovery-oriented approaches in individual and group settings. The incumbent may be required to intervene in crisis situations.Clerical Coverage staff will support and assist in creating a safe and accepting environment for youth with a special emphasis on the 2SLGBTQ+, Indigenous youth and other marginalized community youth.Casual Clerical Coverage staff will provide coverage for shifts as operationally required. The Youth Wellness Hub is open youth-friendly hours and therefore, availability for shift coverage on evenings and Saturdays is required.Responsibilities and Duties:

• Utilizes and shares their lived experience as a youth with mental health and/or addiction challenges after having gone through a process of recovery to inspire clients between the ages of 12 and 25 years old while maintaining clear professional boundaries
• Initiates, interacts and participates in social activities with clients in groups and one-on-one settings: social experiences, skill building opportunities
• Shares information and aids clients to link them with community resources of their choosing
• Assist with social media accounts for the program (i.e. Facebook, Twitter, etc.)
• Answers phone enquiries, takes messages, refers caller to appropriate personnel and provides information as requested
• As the first point of contact, welcomes visitors/youth at reception in a professional manner and contribute to creating and maintaining a safe, welcoming, non-judgmental, and non-stigmatizing hub atmosphere
• File information and maintain electronic client files.
• Set up phone messages for reception
• Consult with the YWH Operations Manager regarding client complaints, serious occurrences, high risk situations, computer problems and conflicts that remain unresolved at other levels
• Will provide services at various locations within Windsor and Essex County (i.e. Leamington) as required
• Perform other duties as required by the organization or Operations Manager such as participating in community or YWH events

Education and Skills:

• Completion of at least a minimum of two (2) year post-secondary program is required in a field deemed relevant to the employer (Human Services Diploma, Social Sciences).

• Given the nature of this position, it is a requirement that the individual have personal lived experience as a youth with mental illness and/or addictions and is willing to self-disclose.
• Experience with group presentation and development is considered an asset.
• Administrative experience and human resources or related field is an asset.
• Experience working or volunteering within addiction or mental health organizations is an asset
• Demonstrated knowledge and understanding of mental health; mental illness and recovery; information and referral services; and crisis intervention
• Proficiency in using Microsoft Office (PowerPoint, Word, Excel, Outlook), Google Drive programs
• Comprehensive computer expertise to prepare presentations, populate spreadsheets and databases, and prepare written reports
• Strong time management skills
• Highly effective oral, written, and interpersonal communication skills and conflict resolution skills
• Bilingualism/proficiency in both English and French languages is considered an asset
• Valid Ontario Driver’s License and own means of transportation are required.
• Full vaccination status is required in accordance with the agency’s COVID-19 Vaccination policy. Providing proof of full vaccination status will be a condition of employment.

Hours of Work: The work schedule will be determined based upon program needs. Casual employees are called in as operationally required. Flexibility will be required as shifts may become available on short notice in circumstances of sick coverage.The regular hours of operation at the Youth Wellness Hub are expected to be 10:00 AM – 7:00 PM, Monday to Saturday. Applicable shift premiums will be paid in accordance with Article 17.09.Salary range: Grade 5, $23.51 - $28.60 per hour (Initial JJE Rating)Per 2018-2022 Collective AgreementPlease forward your cover letter and resume clearly stating how your skills and experience meet the position requirements, quoting posting reference CMHA #52-2022 by 4:30pm, Tuesday, November 1, 2022.This position is posted per Article 15 of the Collective Agreement. CMHA strives to establish and maintain an inclusive workplace and believes that the diversity of our workforce is an invaluable asset. We are committed to following recruitment and selection practices that ensure all candidates are given a fair opportunity for employment with CMHA. Job Type: CasualSalary: $23.51-$28.60 per hourSchedule:

• 8 hour shift
• On call

Application deadline: 2022-11-01Quick Apply

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