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Assistant Field Manager - Jobs in Winnipeg, MB

IPSOS
Job LocationWinnipeg, MB
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Who We Are:Ipsos is one of the worlds largest research companies and currently the only one primarily managed by researchers, ranking as a #1 full-service research organization for four consecutive years. With over 75 different data-driven solutions, and presence in 90 markets, Ipsos brings together research, implementation, methodological, and subject-matter experts from around the world, combining thematic and technical experts to deliver top-quality research and insights. Simply speaking, we help the biggest companies solve some of their biggest problems, serving more than 5000 clients across the globe by providing research, data, and insights on their target markets. And, were proud to share weve received our Great Place to Work Certification for 2022!About Total Operations:In our world of rapid change, the need for reliable information to make confident decisions has never been greater. Ipsos is a global market research company that believes clients need more than a data supplier, they need a partner who can produce accurate and relevant information and turn it into actionable truth. We base our partnership on advanced technological solutions and methodologies led by industry experts. Ipsos Interactive Services (IIS) is the operations division that offers a full range of online, survey-based services to our internal Client Service team members.What makes this role important at IpsosThis position reports directly to the Field Manager to oversee the productivity, quality, and time management of Team Leaders, QuAMs and interviewers. In accordance with corporate standards, the individual will oversee and coordinate all project work, and will ensure the achievement of successful results within established timeframes.What you can expect to be doing:

  • Review results (productivity and quality stats) on a regular basis.
  • Maintain Field Resource Plan and implement the required plan of action to meet project demands.
  • Staff management and development.
  • Administrative management.
This might be the job for you if you have:
  • Call Centre experience.
  • Proven track record of excellent attendance and punctuality
  • Well-developed and effective interpersonal skills are required
  • Excellent written and verbal skills
  • Knowledge of Microsoft Office Suite applications required, particularly Excel and Word.
  • Must be available to work 5 shifts per week (evenings & weekends).
  • Preference will be given to candidates with supervisory/management experience in a fast paced, complex customer service environment
If you dont meet 100% of the requirements, we encourage all who feel they might be a fit for the opportunity to apply. We may consider a variety of backgrounds for a particular role and are also committed to considering candidates for available positions throughout our organization, not just the one youre applying to!Whats in it for you:At Ipsos youll experience opportunities for Career Development, an exceptional benefits package (including generous PTO, healthcare plans, wellness benefits), a flexible workplace policy, and a strong collaborative culture.To find out more about all the great reasons to work at Ipsos, how were making an impact around the world, and more about our benefits and employee programs, please visit https://www.ipsos.com/en-ca/opportunities-ipsosCommitment to DiversityIpsos recognizes the necessity of building an inclusive culture that values each employees individuality and diverse perspectives. For more than 40 years, our mission has been to generate and analyze data about society, markets, brands, and behaviors to provide our clients with the insights that elevate their understanding of the world. This could not be fulfilled without Ipsos diverse employees who compile and analyze this data—they are the essence of who we are and what we do.We are committed to providing equal opportunity to all employees, creating an environment that promotes inclusion, and enabling employees from all walks of life to flourish. Ipsos encourages our employees to act in a respectful and responsible manner, in line with code of best practices concerning diversity and inclusion, human rights, equality, and civility for every individual.Ipsos is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other protected class and will not be discriminated against on the basis of disability.#LI-VA2#LI-HybridQuick Apply
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