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Assistant Guest Service Manager - Jobs in Winnipeg, MB

Radisson Winnipeg by Canad Inns
Job LocationWinnipeg, MB
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Employee Perks!

  • Employee Canadvantage Rewards Program,
  • Employee Discounts, including meal, room rates, and more!
  • Educational “Scholarships” and financial assistance.
  • Employee Events including Staff BBQs, Holiday Parties, Sporting Events, Contests, Prize Draws and more!
  • Flexible Schedules
  • Competitive Wages
  • Career Growth Opportunities
  • MB Largest Hospitality provider Headquartered in Winnipeg provides opportunities for growth
  • Please note, all candidates MUST show proof of Vaccination**
Areas of Responsibility:Creates 100% guest satisfaction by providing Canad Four Star Service and by exceeding guest expectations¨ Gives personal attention, takes personal responsibility and uses teamwork when providing guest service¨ Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems¨ Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction Guarantee¨ Performs other duties as required to provide Canad Four Star ServiceReceives and processes incoming customer reservations¨ Greets customer and finds out what they want (dates, times, type of rooms, etc.)¨ Offers alternative room types, rates and packages to the customer¨ Records reservation information accurately; identifies and records group and transient book codes and special requests¨ Identifies commissionable reservations and secures required information¨ Records and processes deposit and billing information¨ All other duties as requiredMaximizes occupancy and average rate by offering a variety of rates and promotional packages and by helping to maintain accurate occupancy forecasts¨ Utilizes suggestive selling techniques as appropriate¨ Adheres to rate control procedures based on availability and forecasted occupancy¨ Informs supervisor of potential sell out dates so rate restrictions can be adhered to¨ Records requests for special accommodations and suitesJob Type: Full-timeSalary: $40,000.00-$45,000.00 per yearBenefits:
  • Extended health care
  • RRSP match
Schedule:
  • 8 hour shift
Experience:
  • Customer service: 2 years (preferred)
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