Associate Customer Success Manager - Jobs in Winnipeg, MB

Job Description

Build a meaningful careerAt LifeWorks, we offer more than career opportunities, we provide career opportunities to make meaningful contributions to people’s lives. The extraordinary expertise of a more than 6,000-strong workforce is harnessed to support the employees and families of the organizations we serve. Our innovative programs have a lasting impact on the health, financial security and productivity of 24,000 workplaces.Associate Customer Success ManagerDefined Term Contract - 12 months minimumRemote/Home Office - Manitoba preferredLifeWorksLifeWorks supports the total health and well-being of over 35 million lives worldwide with our clinical expertise, global presence and digital well-being platform, LifeWorks by Morneau Shepell. We empower healthier, happier, and more productive employees by combining our award-winning Employee Assistance Program with proactive wellness solutions in a digital ecosystem that helps them prevent and manage issues and concerns about family, health, life, money, and work.As a Global Employee Engagement Platform serving tens of thousands of companies and millions of employees worldwide, LifeWorks by Morneau Shepell uses innovative technology and mobile-first user experience to deliver a Total Wellbeing Solution that people and companies - such as Aviva, Burberry, Walgreens, Expedia, Intel and Nestlé Canada - love to use.Morneau Shepell employees have access to the same high-quality well-being support and resources provided to our customers. We pride ourselves on providing a work environment that inspires innovation, connection and collaboration while also supporting your growth and development both personally and professionally. We value difference-makers, and individuals and teams who bring high energy, passion, and a relentless commitment to excellence to their roles.SummaryThe Associate Customer Success Manager is responsible for managing a specific block of clients, driving growth within the customer base and developing and maintaining long-term relationships by providing excellent customer service, consultative support, and negotiating / renewing existing client contracts related to the delivery and evaluation of Employee Assistance and Support Programs.The role will also require providing support to key accounts managed by the Account Executive / Senior Customer Success Manager; providing customer service, administrative support and ensuring client EAP contract requirements are met.ResponsibilitiesAchieve identified revenue and growth targetsRespond to client inquiries & service requests pertaining to their programs and servicesResponsible for the execution of client contracts and programsResponsible for program governance including the review of internal reporting and identification of issuesIssuing reports to clientsManaging the renewal process with appropriate internal teamsResponsible for client support, annual planning preparation and meetings where appropriateResponsible for execution of manager and employee orientations (delivered telephonically or by webinar) where appropriate, as well as follow-up on trauma, WPT initiatives etc.Act as a liaison with internal departments to resolve issues that may arise with clientsManaging and coordinating Quality Assurance ReviewsFollow up on manager consultationsResponsible for updating and utilizing the CRM (Customer Relationship Management) systemSucceeding as an Associate Customer Success Manager will require the following core qualifications and skills:University degree in Business or a related field, or equivalent work experience required3-5 years of experience in a sales/account management environmentPrevious experience with HR, Wellness programs, and/or EAP considered an assetDemonstrated ability/potential to manage a book of business independentlyAbility to respond in a timely and strategic manner to the day-to-day requirements of our clients, while identifying and uncovering business opportunitiesAbility to meet clients as required, including some travel depending on client locationDemonstrated ability to meet and exceed revenue targetsStrong problem-solving skillsStrong organizational, analytical, and Project Management skillsExceptional written and verbal communication skillsBilingual proficiency in English and French is a considerable assetJob Grade: MS3About LifeWorksLifeWorks is a global leader in delivering technology-enabled solutions that help clients support the total wellbeing of their people and build organizational resiliency.By improving lives, we improve business. Our solutions span employee and family assistance, health and wellness, recognition, pension and benefits administration, retirement and financial consulting, actuarial and investment services.LifeWorks employs over 6,000 employees who work with some 24,000 client organizations that use our services in more than 160 countries.LifeWorks is a publicly traded company on the Toronto Stock Exchange (TSX: LWRK).For more information, visit lifeworks.com.Quick Apply

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