Bilingual Client Service Representative - Jobs in Winnipeg, MB

Job Description

Bilingual Client Service RepresentativeAY2 Administrative Secretary 2Regular/full-timeManitoba JusticeMaintenance Enforcement Program, Courts DivisionWinnipeg MBAdvertisement Number: 39768Salary(s): AY2 $38,129.00 - $43,160.00 per yearClosing Date: September 22, 2022The Manitoba government recognizes the importance of building an exemplary public service reflective of the citizens it serves, where diverse abilities, backgrounds, cultures, identities, languages and perspectives drives a high standard of service and innovation. The Manitoba government supports equitable employment practices and promotes representation of designated groups (women, Indigenous people, persons with disabilities, visible minorities).Employment Equity is a factor in selection for this competition. Consideration will be given to Indigenous people, visible minorities and persons with disabilities.An eligibility list may be created for similar positions and will remain in effect for 12 months.Candidates who do not meet all essential criteria may be considered on an underfill basis at a commensurate rate of pay.This competition may be used to appoint successful candidate(s) to current and future full-time, part-time, term, acting or regular appointments, subject to staffing approval.To be considered for this competition, candidates ARE REQUIRED to submit an Application Screening Form (Word or fillable PDF only), along with their resume and cover-letter, to the Public Service Commission by email (govjobs@gov.mb.ca ), quoting 39768 and position title in the subject line. Resumes may be used in addition to the Applicant Form for screening purposes. Complete the Application Screening Form at the link below.If you are having difficulty opening the link, you may have to use a different browser. You may also contact Human Resource Services under “Apply to” to request a copy of the Application Screening Form. The selection board will rely on information provided in the form and may rely on the information provided in the resume and cover letter to determine whether a candidate will be invited for further assessment. CLICK HERE to access The Application Screening Form.The Maintenance Enforcement Program (MEP) assists families who are in the midst of family separation and to enforce court orders and separation agreements that require payment of family support. If necessary, collection action may be taken that includes a variety of administrative enforcement tools set out in legislation including the attachment of income sources or property.Conditions of Employment:

• Must be legally entitled to work in Canada

• A satisfactory enhanced security check – Level 3
• A satisfactory Criminal Record Check and Vulnerable Sector Search
• Must be able to communicate (verbal and written) in English and French

Qualifications:Essential:

• Experience with providing excellent customer service either in person, over the telephone, or by email
• Experience performing clerical or administrative functions including data entry, preparing documents, and responding to telephone inquiries
• Excellent organizational skills, with the ability to manage priorities in a high volume, fast paced environment
• Experience working independently under minimal supervision, while exercising a high level of initiative
• Experience working in a team environment
• Excellent English verbal communication skills
• Excellent English written communication skills
• Excellent French verbal communication skills
• Excellent French written communication skills
• Strong interpersonal skills
• Experience working with confidential information and using discretion when handling sensitive material
• Proficiency with Microsoft Office applications including Word, Excel and Outlook

Desired:

• Ability to perform basic accounting functions

Duties:The Bilingual Client Services Representative position is a vital position within the Maintenance Enforcement Program’s Communication Centre and in most cases is the client’s primary first phone contact with the Program. It is imperative that Program processes and procedures are clearly explained and outlined at the first contact to ensure clients are confident in the services the Program can provide for them and eliminate any false expectations of service delivery. The Program is a high profile area dealing with emotionally sensitive and often confidential issues. The incumbent is required to effectively communicate with each client in a positive and polite manner demonstrating that each call is important. Calls must be handled professionally, expeditiously and tactfully within Program policies and procedures. The incumbent is also required to work harmoniously with peers and professional staff with the ability to perform duties with self-confidence and without pre-conceived judgment or opinions.Apply to:Advertisement # 39768Service Centre 1Human Resource Services1130-405 BroadwayWinnipeg, MB , R3C 3L6Phone: 204-945-3204Fax: 204-948-7373Email: govjobs@gov.mb.caApplicants may request reasonable accommodation related to the materials or activities used throughout the selection process. When applying to this position, please indicate the advertisement number and position title in the subject line and/or body of your email. Your cover letter, resumé and/or application must clearly indicate how you meet the qualifications.Please be advised that job competitions for represented positions may be grieved by internal represented applicants. Should a selection grievance be filed, information from the competition file will be provided to the grievors representative. Personal information irrelevant to the grievance and other information protected under legislation will be redacted.We thank all who apply and advise that only those selected for further consideration will be contacted._Quick Apply

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