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Bilingual Customer Service Representative - Jobs in Winnipeg, MB

DHL
Job LocationWinnipeg, MB
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Bilingual Customer Service Advisor (FT)DHL WinnipegFull-time · AssociateRanked the World’s #1 Greatest Place to Work in 2021. We are looking for motivated people like you to join our company where we will offer you the opportunity to be a part of a winning team!Starting your career today in Customer Service means that you are kicking off the beginning of a gratifying, long-term career. The opportunities are truly endless here at DHL Express, from across Canada to across the globe! Your success is our success – we want you to thrive and achieve your career goals. We have a robust Talent Management program in place where we support you in reaching your individual development goals while your manager guides and holds you accountable.Who are we looking forAs a Bilingual Customer Service Representative (French & English) at DHL, you will play a key role in delivering our purpose, Connecting People & Improving Lives, by working in our Call Centre. You will be responsible for ensuring 100% internal and external customer satisfaction consistent with DHL performance standards. As well, you will work to ensure consistency in delivering quality service across all customer touch points to continue our journey from Good to Great and sustain our success.What You Will Do

  • Provide professional and timely responses to customer inquiries on shipment status
  • Book pick-up calls using the automated dispatch system.
  • Provide rates for both quoted and tariff customers.
  • Provide service standards using system and a manual guide.
  • Provide information on proof of delivery requests and shipment status inquiries.
  • Gather the appropriate information required for the customer service team to ensure the timely completion of traces for each tracing inquiry.
  • Ensure all messages are handled in a timely and efficient manner between call takers and dispatching.
  • Manage all customer complaint calls professionally and effectively to increase customer satisfaction.
  • Check for messages in system and follow up with proper action.
  • Process credit card payments through Chase system.
  • Update all required logs daily in order to track and trend data.
  • Adhere to all applicable call flow processes and quality assurance requirements.
What is In It for You:
  • Comprehensive benefits package including both Dental and Medical
  • Employee Discounts and Perks
  • 3 weeks Paid Vacation
Starting wage: $20.41 which will increase as per the union agreementQualifications
  • Must be bilingual French and English
  • Experience in Call Centre Customer Service
  • Strong multi-tasker and team player with high energy level
  • Ability to effectively handle difficult customers
  • Proven customer service and interpersonal skills
  • Proven decision making / problem solving skills
  • Excellent telephone mannerisms
  • Working knowledge of Canadian geography
  • Proven ability to work under pressure
Working Conditions
  • Must have a high-speed internet connection
  • Must be able to sit for a long period of time
Technical Skills
  • Typing speed – at least 30 words per minute
  • Working knowledge of windows-based PC programs
  • Able to navigate computer programs comfortably
By joining DHL, you will be joining a company where work/life balance is of utmost importance. DHL offers exceptional working conditions, as well as excellent employee benefits. Whatever your profile, career path, professional ambitions and availability, we want to hear from you. If you are an energetic person who is looking to move ahead in your career - apply today.About DHL ExpressWhat makes DHL great Our People! We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world.DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our corporate culture is about personal commitment – to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal livesQuick Apply
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