Chrysalis - IT Support Analyst 1 - Jobs in Winnipeg, MB

Job Description

What We Do:Chrysalis, its teams, and its companies help develop software that leverages timely data to enable people to create memorable and valuable moments where the digital meets the personal. We do this in retail, in hospitality, in social services…wherever and whenever people can benefit from having the weight of regulations and complications lifted from their shoulders. Without the burden of the complicated, people can free up the capacity to apply their creativity and other strengths to even more important endeavors that can benefit all.How We Do it:Chrysalis operates at the centre of a network of affiliated companies. It is a “meta company,” in which our vision for a world where people bring their whole selves to whatever they do and engage creatively and constructively to the benefit of all informs not only what we develop and market, but also how we operate and organize ourselves. We focus on investing in human nature, creating the conditions for people to come together with the right information and inspiration, cultivate ideas, elevate their efforts, and create meaningful experiences. Weve seen that when we focus on people first, they will then create the results that allow our companies to excel and give back.We are on a self-management journey. As we work to move away from the restrictions of hierarchy, teams are building collaborative peer-based networks where there are no bosses. Decisions are meant to be distributed to the people who are best able to make the decisions which means more freedom for individuals to contribute at their highest levels. We are purpose-driven and people-first. We focus on investing in human nature, creating the conditions for people to come together with the right information and inspiration, cultivate ideas, elevate their efforts, and create meaningful experiences. By investing in human nature, we see our people create the results that allow our companies to excel and give back. Additionally, we are currently on the road to building a diverse and inclusive environment. Working at Chrysalis means always looking at ways to be better. Team Description:Employee Technical Services (ETS) provides our employees with innovative and unified IT services. Supporting our dynamic and evolving environments, ETS operates with two core teams: IT Support and Systems Administration. As an IT Support Analyst I on the IT Support team you will have the opportunity to deliver exceptional technical support to our employees on issues relating to hardware, software, and peripherals. This is a fast-paced and challenging role, requiring a keen ability to assess, prioritize and appropriately respond to multiple (and often competing) tasks, requests, and projects.You will work closely with a diverse team of passionate and creative thinkers, dedicated to their craft and mentorship, with the purpose to create amazing IT support experiences for all our people.In addition to supporting our growing organization with staff operating across Canada and the US, we are always in pursuit of new value-driven approaches and technologies. We’ll be interested in knowing what you’re learning, what you’re passionate about, and where your curiosity will take you next. Job Summary:This team has numerous responsibilities, and we will expect you to be a positive, enthusiastic collaborator to address them. As an IT Support Analyst, you will be:

• Onboarding and offboarding employees and contractors according to policy and procedures
• Providing IT support service remotely and in person as appropriate
• Procuring, configuring, and delivering IT hardware, software, and peripherals to our employees
• Performing asset and inventory management for end user hardware and software
• Creating and updating documentation of end user Help Guides and team procedures
• Creating, updating, and revoking end user software licenses
• Assisting other technical teams on tasks and projects as required

Qualifications:

• Minimum one-year experience working in an IT Support environment
• Diploma in Computer Technology or equivalent
• A+, MCSE, MCSA, CCNA, and other industry certifications are desirable
• Excellent customer service and communication skills (verbal and written)
• Deep knowledge of Windows 10 and Mac OSX operating systems
• Experience with Microsoft Active Directory and Azure AD for user account management
• Microsoft 365 Enterprise support and administration
• Experience configuring and supporting audio-visual equipment and video conferencing systems
• Experience with Microsoft System Center Configuration Manager (SCCM) and Jamf Apple Management for imaging and application management
• Functional knowledge of basic enterprise networking infrastructure (network protocols, firewalls, routing, and switching)
• Able to effectively and concisely communicate technical information and procedures to end-users
• Experience working in a software development company
• Experience supporting, troubleshooting, and configuring on-prem and cloud-hosted software

This position requires lifting, bending, stooping, and moving various computer equipment up to 50 lbs, requires working on hands and knees to deploy computer equipment, wiring and make repairs to a/v systems. Travel within the US or Canada may be required along with the ability for occasional on-call or after hours. What does it mean to be part of our team

• Communication skills and emotional intelligence; someone who can listen to others and take multiple perspectives into consideration when decision making.
• Passionate about their work.
• Someone with interpersonal skills who can build strong relationships from scratch.
• Humility, someone not afraid to admit their mistakes and work towards preventing them in the future.
• Thinks about the health of the company before personal agendas. Someone who understands the importance of P&L and how it fits into the big picture of a company.
• Being a self-starter, able to dive into the work without fear of making a mistake.
• Flexibility and the ability to adapt to an evolving environment will go a long way at iQmetrix.
• Not afraid to stick by their decisions and justify them, but willing to admit and learn from mistakes.

Application process:If you are interested in joining our company and are committed to succeeding, please submit your resume and cover letter. We thank all applicants for their interest; however, only those selected for an interview will be contacted.Quick Apply

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