Claims Technical Specialist - Jobs in Winnipeg, MB

Job Description

Date: Dec 21, 2022Location: Winnipeg, MB, CA, R3G 0R5Company: Wawanesa InsuranceWe’re proud to give our employees the flexibility to choose how and where they want to work. In this role, you can decide whether your preference is to work from home (remote), work from the office or a hybrid of time spent at both. You may work from any of the following locations: British Columbia, Alberta, Saskatchewan, Manitoba, Ontario, New Brunswick, Nova Scotia, Prince Edward Island, Newfoundland & Labrador and/or the Yukon.The Wawanesa Mutual Insurance Company, founded in 1896, is Canada’s largest mutual insurer, with $3.9 billion in annual revenue and assets of $10.5 billion. Wawanesa Mutual, with executive offices in Winnipeg, is the parent company of Wawanesa General, which offers property and casualty insurance in California and Oregon; Wawanesa Life, which provides life insurance products and services throughout Canada; and Western Financial Group, which distributes personal and business insurance across Western Canada. With more than 5,700 employees, Wawanesa proudly serves more than two million policyholders in Canada and the United States. Wawanesa is thrilled to be named one of Canada’s Best Employers by Forbes for 2022. This certification recognizes us as a leading employer and reinforces that we’re a company that values our people for who they are and the work they do to support our customers, communities, and brokers. Wawanesa is also a Manitoba Top Employer for 2022 recognizing that we are an exceptional place to work. Wawanesa actively gives back to organizations that strengthen communities where it operates, donating well above internationally recognized benchmarks for excellence in corporate philanthropy.We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.Job OverviewWorking under minimal supervision, the Claims Technical Specialist/Trainer contributes to Wawanesa’s goal of delivering an exceptional and consistent claims service experience by analyzing business processes to support the onboarding and ongoing training of operational policies and procedures to improve efficiency and effectiveness in the adjusting function.Deliver Building Damage Estimating training to Property staff. Act as a technical resource for the Property claims handling staff including Inside Teams, Field Teams, Large Loss Teams, Farm Teams and Commercial Teams for Central Region. Provide coaching and guidance for Supervisors on managing workflow, effective claims handling aligned with best practices from ClaimsSource, Customer Experience and Quality Assurance.Job Responsibilities

• Develop and implement onboarding and training for all new staff in Central Region.
• Provides ongoing training and guidance to Property Claims Representatives through, desk-alongs, ride-along, reinspection’s, coaching and feedback. Review damage estimates prior to payment as needed.
• Develops technical training, bulletins and videos to provide guidance and resource to staff on the estimating, repair and replacement processes for property damages. Identifies and delivers just in time training to property staff throughout Central Region.
• Identifies training needs and collaborates with Property Strategy. Conducts in the classroom/virtual classroom delivery of broad based training objectives, including all technology and equipment (company and vendor).
• Provides coaching and guidance to Property Claims representatives, in collaboration with other Property Supervisors and Managers, to continuously train and develop staff to manage progressively higher severity and complexity levels. This includes ongoing support and feedback on the effective use of technologies in the inspection, estimating and evaluation of Property claims.
• Interacts with Property Strategy, SIU, QA and office management teams that may include Commercial Lines/Property Lines and systems to provide Property technical support and expertise.
• Ensures the integrity of Property building damage estimates and overall file quality. This includes compliance with Claims Ethics, Code of Conduct and ClaimsSource handling guidelines

Qualifications

• High School diploma or GED
• Valid driver’s license
• Minimum of 3 years of Property Claims and estimating experience
• A minimum of 3 years prior experience using Xactware.
• Completed CIP or equivalent Property and Casualty industry designation
• 5 years Property claims handling experience of progressive complexity and severity
• Proficient in Xactimate estimating system
• Prior experience coaching, mentoring and delivering training

Job Specific Technical Skills & Competencies

• Exceptional Customer Service.
• Analytical Skills.
• Solid computer skills including working knowledge of Word, Powerpoint and Excel and the ability to learn new software programs as needed.
• Excellent written and verbal communication skills.
• Solid team player with leadership ability.
• Strong time and expense management skills.
• Influence and tact.
• Technology skills, knowledge of Personal Computer Software Applications
• Training and Development ability.
• Change management skills
• Superior knowledge of coverage wordings, policy interpretation, case law, legislation, and insurance regulations
• Excellent analytical and problem solving skills, with the ability to conduct detailed analysis of information, and to select and implement best solutions in a timely manner
• Excellent communication, negotiation and presentation skills, with the ability to communicate at the right level for the audience and present information or arguments in a convincing manner
• Good negotiation skills, with the ability to present information in a convincing manner
• Excellent teamwork skills, with the ability to ensure group objectives are met

Wawanesa provides its employees with a respectful, challenging and rewarding environment where they can maximize their potential while contributing to the company’s goals. Our full-time permanent employees are provided with highly competitive compensation packages (salaries, generous vacation allowance, leave top up, annual bonus plan, premium free benefits and a pension plan). Wawanesa provides a stable environment for its employees in today’s challenging markets.Wawanesa is an equal opportunity employer and is committed to fostering a diverse workforce that is equitable and inclusive for all. Wawanesa provides equal employment opportunity to all employees and applicants without regard to an individual’s protected status: race/ethnicity, colour, religion, creed, sex or gender, sexual orientation, gender identity or expression, family or marital status, pregnancy/childbirth or related conditions, national origin, disability, military or veteran status, or any other protected status. Accommodations are available upon request throughout all aspects of the selection process. Candidates requiring accommodations may contact, in confidence, jobs@wawanesa.com.If you are interested in this exciting, challenging position with Wawanesa, apply today with your Resume.All Wawanesa job applicants are subject to Wawanesas Privacy Policy.Quick Apply

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