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Client Services Representative - Jobs in Winnipeg, MB

Job LocationWinnipeg, MB
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

We are ONETeam Sports Group, Canada’s largest and most trusted provider of sports equipment, branded apparel, and custom accessories. For more than 30 years, our expertise and coast-to-coast infrastructure has been outfitting and supporting athletes, teams, organizations, and communities across the country. To us, sports are a way of life. This belief, and the values that come with it, guide us every day.We’re currently looking for a full-time Client Services Representative to join our growing team. This role is located in Winnipeg, MB in a hybrid capacity, some work being completed from home and some work being completed in an office environment. Under the supervision and direction of the Client Services Manager, the successful applicant will handle all inbound customer communication as a valued member of the Client Services Team. You will field phone calls and emails, as well as create client care tickets to log customer inquiries. Each day is different, but you will be supported and mentored by a group of enthusiastic teammates. In house training is provided, but experience working with an ERP system (particularly NetSuite) would be advantageous.Responsibilities:

  • Answer inbound phone calls
  • Respond to inbound email communication
  • Create Client Care Tickets to log customer inquiries
  • Ecommerce customer support
  • Provide social media communication support
  • Maintain customer account records
  • Offer order status updates as requested
Qualifications:
  • Strong attention to detail
  • Computer literacy is a must
  • NetSuite knowledge is an asset
  • Exceptional communication skills – verbal and email
  • Ability to work independently and collaborate with a team
  • Flexible and able to handle frequent interruptions and remain productive
  • Knowledge of the sporting goods and sports apparel industry is an asset
  • Location: Winnipeg, Manitoba
ONETeam Sports Group offers a competitive compensation package including benefits, and a fun yet challenging work environment. If you are interested in joining our team, please submit your resume.While we appreciate the interest of all applicants, only those under consideration will be contacted for an interview. Thank you for your interest in ONETeam Sports Group!Job Type: Full-timeBenefits:
  • Dental care
  • Disability insurance
  • Life insurance
  • Paid time off
  • Vision care
Schedule:
  • 8 hour shift
  • Day shift
  • Monday to Friday
Ability to commute/relocate:
  • WINNIPEG, MB: reliably commute or plan to relocate before starting work (required)
Education:
  • Secondary School (preferred)
Experience:
  • Customer service: 2 years (preferred)
Work Location: Hybrid remote in WINNIPEG, MBQuick Apply
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