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Customer Experience Specialist - Calgary or Winnipeg Virtual Hiring Event - Jobs in Winnipeg, MB

Neo Financial
Job LocationWinnipeg, MB
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

The Customer Experience at NeoOur Customer Experience Team is a group of passionate problem solvers who are dedicated to providing our customers with an exceptional experience. As a member of our team, youll be the first point of contact for our growing customer base, answering calls, advocating for and helping customers navigate their journey with Neo. But thats not all - we believe in fostering growth and development within our team, so this role is a great opportunity for top performers to learn about our business and take their careers to the next level.As a Customer Experience Specialist, youll be the go-to person for all things Neo, making a genuine connection with customers by sharing your knowledge and expertise to help them get the most out of our amazing services. Plus, youll have the chance to make a real difference by sharing customer feedback and driving improvements to the customer experience. Are you ready to take on this exciting and creative roleWho were looking for

  • You are passionate about the customer experience, you’re resilient, and you go the extra mile to create great experiences
  • You’re energetic, resourceful, and relate well to people from all backgrounds
  • You’re an empathetic individual who naturally creates personal connections
  • You can simplify complex topics in a way people can easily understand
  • You love bringing forward new ideas, and you drive continuous improvements
  • You have exceptional written and verbal communication skills with acute attention to detail
  • You act as a brand ambassador to educate, engage, and enable awareness of the Neo brand in your community
  • You take ownership for the customer’s journey by solving problems, educating and supporting them throughout their journey
What will help you succeed
  • 2+ years experience in a customer-facing role
  • Experience in financial services or with financial products is an asset
  • Exceptional written and verbal communication skills with an acute attention to detail
  • You relate well to people from all backgrounds and foster a teamwork approach
  • You’re organized and capable of prioritizing tasks in a dynamic work environment
  • You demonstrate the ability to handle customer issues resourcefully and with compassion,
  • polished communication and empathy
We believe in equal opportunity, and are committed to creating an inclusive climate where everyone thrives. We’re a financial institution, so successful candidates for this position will be required to undergo a security screening, including a criminal records check, and possibly a credit check.Technical requirementsAfter signing up, you will be sent an email with instructions on how to connect.Please be prepared to join the virtual interview from a quiet place using a desktop or mobile device with a working speaker, microphone, and camera. Check to see if your network connection can support an online session. A plugged-in ethernet cable or a strong WiFi network signal will help avoid time delays during your conversation.What to prepare
  • Please apply through the link in the event registration.
Preferred dress codeCasual (come as you are, but please be presentable)About Neo FinancialAt Neo, we’re delivering a financial experience that’s long overdue for Canadians by disrupting the multi-billion dollar banking industry and driving technological innovation at an unprecedented pace. That’s why we’re looking for people who want to be a part of lasting change.At the heart of our company is our talented team. From world-class creative minds to brilliant engineers, its the people that make Neo a workplace with passion and purpose. We want to challenge the old way of doing things and make a positive impact in the life of every Canadian by building smarter financial tools for all. Were taking on a monumental task, so we need fearless, driven individuals who have what it takes to achieve the impossible.
  • Team of 700+ people
  • 1 M+ customers in 3 years
  • 10K retail partners
What is a virtual interviewVirtual interviews help employers connect with job seekers when theyre not in the same physical location. Since hiring is a human process, employers would like to talk with you online (chat, video, or phone) to see if you meet the requirements for the job.Quick Apply
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