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Customer Service Agent - Jobs in Winnipeg, MB

Bouygues Energies and Services Canada Limited
Job LocationWinnipeg, MB
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Bouygues Energies & Services is a leading provider of Facility Management services to a range of clients across Canada and, through our parent company, globally.We are hiring a permanent, part-time (20 hours per week) Customer Service Agent (CSA) to work in our Terminal Pass Office at the Winnipeg Richardson International Airport. Hours of work vary slightly and will fall between the hours of 7:30am-5:30pm Monday to Friday. Currently, the wage is $18.46 per hour ($1 less during the probationary period).The ideal candidate is client-focused, detail-oriented and reliable. This individual will demonstrate at least two years of work experience in customer service, administration and data processing. Strong Microsoft Office skills will be required and related experience working with the public or in the aviation industry is considered an asset. Please note that this person must be able to obtain and maintain a Transportation Security Clearance.This is a unionized role with the Public Alliance Service of Canada (PSAC) and all wages and benefits are determined as per the Collective Bargaining Agreement.Reporting to the Lead Agent, the Customer Service Agent will be responsible for the following duties and responsibilities:

  • Prepare, issue, validate and amend the Restricted Area Identification Card (RAIC) program for employees and others;
  • Receive and review applicants documentation for accuracy and completeness;
  • Evaluate requests for passes and permits based on client and Company protocol;
  • Act as the first point of contact for individuals entering the Pass Office with inquiries, concerns or complaints;
  • Provide support and education to individuals seeking access/clearance;
  • Interpret, apply and enforce policies and procedures from the client and the Company;
  • Maintain a high level of knowledge in all relevant pass and permit practices, policies and procedures;
  • Maintain a high level of confidentiality when processing personal or sensitive information;
  • Escalate appropriate incidents to the management team, such as when a person or Company withholds payment or when a person or Company has been denied access;
  • Complete a variety of reports; such as the daily/shift report, occurrence reports and other required logs.
Full vaccination against COVID-19 is mandatory for this position and operation. Employees may request an exemption due to medical condition(s) and other applicable human rights grounds.Thank you in advance for your time and interest, however, due to a high volume of applicants we will only be calling short-listed applicants.Quick Apply
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