Customer Service Agent YYB - Jobs in Winnipeg, MB

Job Description

Department: Customer ServicePosted: December 23, 2021Deadline: January 6, 2022Our CompanyEstablished in 1960, Perimeter Aviation LP is a diversified company that is a subsidiary of the Exchange Income Corporation which has recently grown through the acquisition of Bearskin Airlines. With more than 750 employees, we operate a fleet of 40+ aircraft including the Metro 2, 3, 23, Merlin and Dash 8 aircraft. We are based in Winnipeg and Thompson, Manitoba as well as Sioux Lookout and Thunder Bay, Ontario. We provide scheduled passenger and freight services to Northern Manitoba and Northwestern Ontario, 24/7 North American charter services, Medical evacuation services and a full-service maintenance facility including design engineering, NDT, and Garrett turbine engine services.We are a Canadian company, proudly building a diverse workforce that is driven by a shared sense of community, customer service and a dedication to safety. We’re fostering a culture where our employees can feel proud of the work that they do and the company they work for. We seek employees who embrace a “can-do” attitude to help transform the communities that we serve.Position SummaryThe Customer Service Agent’s primary responsibility is to serve the general public in a pleasant, respectful manner from the reservations process to passenger check in through to boarding the flight and accepting cargo. The Customer Service Agent understands his/her role as a customer service ambassador and always provides a positive customer service experience to all customers. The Agent participates in all assigned training and is responsible for completing training in the assigned amount of time. All duties are to be carried out safely and the CSA is responsible for maintaining a safe and healthy work environment by consistently following all rules, regulations, policies and procedures, and where necessary, reporting all unsafe or unhealthy conditions to a Supervisor and/or via the company safety program.Personal CharacteristicsMotivated, with the ability to work independently and part of a teamAbility to investigate and troubleshoot customer service issuesCalm and professional with a pleasant demeanourAble to resolve conflicts, negotiate, and manage customer issues professionallyPossess cultural awareness and sensitivityEffective listening and communication skillsExhibit initiative, responsibility and flexibility, with interpersonal skills that allow one to work effectively in a diverse working environmentAbility to deal with people sensitively, tactfully, diplomatically and professionally at all timesStrong attention to detailAbility to make decisions and meet deadlines while effectively handling multiple tasks/responsibilities/priorities simultaneouslyResponsibilities and AccountabilitiesCommunicate with Operations, ensuring that all flight operation duties are completedAnswer customer inquiries and complaints in person and on the phone regarding fares, flight schedules, routes and operational requirements with sound judgment, diplomacy and tactCompute costs of tickets and issue baggage receipts for customers; collect excess baggage fees, service charges and provide receipts for customersBalance and complete daily sales reports and submit to the accounting department including cash box floatAssist customers/passengers at check-in counter/via telephone by following policies and procedures as they relate to customer service, i.e. booking of flights, cargo inquiries, perform various admin duties, obtain passenger information, issue boarding passes and appropriate baggage handling procedures at the check-in counterDemonstrate positive and respectful teamwork by providing ongoing support and assistance to the overall Customer Service department, including working closely and effectively with operations and other check-in agentsOffer ideas towards identifying, and recommending department efficiency opportunities, improvement opportunities and/or potential sales and service opportunities to the Eastern Regional Manager to optimize customer sales and service delivery.Perform all other duties as assigned by Supervisor/Eastern Regional Manager.Education and ExperienceGrade 12 diplomaStrong Interpersonal and communication skillsComputer literate, including effective working skills of Microsoft OfficeReservations Software experience, and/or previous airline experience an assetAbility to obtain airport security clearanceWorking ConditionsThe incumbent generally works shifts of various lengths with some flexibility of working hours (i.e. part time) and may encounter difficult weather conditions while working outside. Heavy lifting up to 50 pounds is required for handling of baggage. Assisting passengers with disabilities is also required.How to ApplyPerimeter Aviation’s hiring policy is to recruit and select the best applicant for employment solely on the basis of their qualifications for the position. Perimeter Aviation LP does not discriminate against applicants based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, marital status, family status, disability or a conviction for which a pardon has been granted.To apply for this position, please submit your cover letter and resume to Recruiter@perimeter.caWe thank all candidates for their interest in the position; however only those selected for an interview will be contacted.Applicants will be reviewed on a rolling basis which may result in an earlier application deadline.Quick Apply

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