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Customer Support Representative Tier 2 - Jobs in Winnipeg, MB

ARxIUM
Job LocationWinnipeg, MB
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

ARxIUM is a leader in the development of advanced pharmacy technology and solutions. Here you have the opportunity to work with the best experts in the pharmacy health systems sector paving the way with innovative automation hardware and software technologies.ARxIUM has been providing innovative solutions in the pharmacy automation space for over twenty years and currently serves customers in North America, Europe and Asia. We have offices in Winnipeg and the Chicago Area and work remotely in cities across North America and Europe.Required immediately, our Winnipeg Office is seeking a Customer Support Representative – Tier 2 to join our team in office.ARxIUM Inc. is proud to offer successful candidates

  • Competitive salary
  • Medical/Dental/Vision benefits or Health Spending Account
  • Company paid Life/ADD insurance
  • RRSP/DPSP
  • Educational assistance
  • Flexible work schedule
  • Generous paid time off
  • Employee referral program
  • Free parking
Desired Skills and Experience:
  • Diploma or Degree in computer science, mechanical, electrical, computer, biomedical engineering; or equivalent experience.
  • Min 3 – 5 years of experience in a Technical Support role, Tier 2 preferred.
  • Broad technical knowledge base including mechanical, electrical and software.
  • Must be familiar and/or trained with technical support know-how, blueprints, schematics, manuals, and other specifications to determine service procedures.
  • Experience in creating/updating Service Manuals, Troubleshooting guides and Knowledge base.
  • Oracle/Microsoft SQL knowledge, an asset.
Essential Functions:
  • Provides end-user support to pharmacy staff.
  • Analyzes malfunctions in equipment and provides instructions to the on-site Field Service Representative to repair the equipment utilizing knowledge of mechanics/electronics and using standard test instruments and hand tools.
  • Interprets maintenance manuals, electrical schematics, and wiring diagrams
  • Liaisons with Product Development to determine solutions for unusual problems in the system.
  • Query creation, reporting and analysis, including provision of quantitative operational metrics for measurement of efficiency, trend analysis and forecasting.
Take a look at your potential career with ARxIUM and apply today https://www.arxium.com/careers/We would love to meet you!Quick Apply
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