Desktop Mobility Operator (Temporary) - Jobs in Winnipeg, MB

Job Description

Under the general supervision of Coordinator of Desktop and Mobility, the Desktop/Mobility Operator ensures the proper operation of computer and network systems and applications in support of the Department’s business objectives. This position will provide support for onsite, offsite and remote analysis, diagnosis, resolution, and documentation of hardware and software problems for end users. This position will also participate in the creation and configuration of user accounts.As the Desktop Mobility Operator you will:

• Install, configure, test, maintain, monitor and troubleshoot end user computing devices and related hardware and software to maintain effective and efficient system operation.
• Assist and instruct users with various technology usage issues.
• Support the department’s Local Area Network.
• Support the department’s user accounts, as instructed.
• Assist in the preparation and maintenance of user documentation and reports.

Your education and qualifications include:

• Certificate, Diploma or Degree in a technology related field. An equivalent combination of relevant education, training and experience may be considered.

• Full-time work experience in the deployment / maintenance / support of PCs, devices, peripherals, and networks.

• Full-time work experience utilizing and supporting a variety of current operating systems and software applications including Office productivity tools.

• Knowledge of Active Directory and Group Policy Objects would be an asset.

• Knowledge of remote connectivity tools and services would be an asset.

• Knowledge of network and firewall concepts would be an asset.

• Knowledge of scripts (DOS batch, PowerShell, VBScript) would be an asset.

• Knowledge of ITIL practices would be an asset.

• Strong verbal communication skills with the ability to convey technical information to a wide range of internal and external stakeholders.

• Strong written communication skills with the ability to prepare user-friendly documentation, web pages and informative reports.

• Ability to configure, support, and maintain computer workstations and miscellaneous devices and peripherals (scanners, VoIP phones, smartphones, printers, etc.).

• Ability to perform trouble-shooting, identify and resolve problems or obtain appropriate assistance.

• Ability to provide quality customer service.

• Ability to provide assistance on items such as creating email archives and using various other application tools as they relate to a variety of job responsibilities and functions.

• Ability to install, update, test and document various applications.

• Ability to work on multiple assignments simultaneously, in a sometimes-stressful environment, in order to meet deadlines.

• Ability to establish and maintain respectful working relationships with internal and external stakeholders.

• Ability to work independently.

• Ability to work in a team environment.

Conditions of employment:

• The successful applicant must maintain legal eligibility to work in Canada. If the successful applicant possesses a work permit, it is their responsibility to ensure the permit remains valid.
• The successful applicant will be required to comply with the Administrative Standards for COVID-19 Vaccination.
• A Police Information Check satisfactory to the employer will be required from the successful candidate at their expense. For information on obtaining a Police Information Check, please visit www.winnipeg.ca/police.
• Must possess and maintain a valid Class 5 Manitoba Driver’s License.
• Must be physically capable of performing all of the duties of the position. This includes, but may not be limited to climbing ladders and scaffolds, working at heights, working in confined spaces and lifting weights up to 20 lbs.

CORE COMPETENCIES FOR ALL EMPLOYEES OF THE CITY OF WINNIPEG:

• Citizen & Customer Focus
• Respecting Diversity
• Ethics and Values
• Integrity and Trust
• Results Oriented

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