Field and Tech Services Specialist - Jobs in Winnipeg, MB

General Responsibilities:

Maintain detailed and up to date documentation of company infrastructure.
Maintain detailed and up to date records of completed work orders.
Write instructional and technical support documents for support staff as well as end-users/customers.
Document and educate co-workers on all implemented solutions as well as improvements in system implementations.
Evaluate potential technologies and provide recommendations on system hardware and implementations.
Work closely with the IT management team, support and customer care teams and other internal partners to satisfy all customer requirements.
Provide Tier 2 systems support and troubleshooting with limited supervision.

Key Responsibilities:

Design, and create fiber, wireless and satellite installations based on business, technical requirements and policies and procedures.
Configure, deploy, and maintain wireless PtP and PtMP equipment
Configure, deploy, and maintain satellite network equipment
Configure, deploy, and maintain fiber optics network equipment
Deployment of Solar power systems
Enforce processes for management, including configurations, monitoring, and patch management.
Provide support and maintenance for BCN Network facilities.
Responsible for troubleshooting all sources of fiber, wireless and satellite issues
Responsible for keeping all monitoring systems and processes up-to-date
Work with vendors, telecom providers and other technology teams to bring issues to resolution and take actions to prevent future occurrences.
Work with clients, vendors, and carriers on circuit installation and connectivity setup while coordinating necessary steps related to carrier maintenance notices.

Education and Skill Requirements:

The ideal candidate will have at least 3 years relevant work experience. Experience in an ISP or telecom environment is advantageous.
Proficiency in the use of voice and data communication applications, with working knowledge of copper and fiber cable, wiring systems and telephone services would be advantageous
Proficiency in the use of wireless and satellite infrastructure is an asset
Interests in IP technologies DHCP, DNS, ARP, SMTP, RADIUS, STP, and MPLS WAN technology would be relevant
Good knowledge of MS Office applications is required � use of Visio would be an asset
Ability to troubleshoot computer networking issues would be valuable
Construction experience or general handy-man skills would be an asset

Personal Characteristics:

Self-starter and team player, able to take ownership of projects and environments
Excellent communications (oral and written)
Fast learner, creative problem solver, who can research and apply knowledge effectively
Ability to work under pressure and handle multiple tasks
Strong attention to detail with the ability to organize and set priorities
Ability to work as part of a team and with minimal supervision
Demonstrated professionalism through appearance and overall conduct
Ability to understand and adhere to operating procedures and practices
Enjoy the changing demands of technology and embraces learning and expanding their knowledge
Primarily, models expected behaviours, supporting a service excellence culture
Willing to fly in small planes, choppers, Skidoos and Hovercrafts as may be required.
Enjoys working outdoors
Will be required to submit a criminal record check and child abuse registry check

Application deadline: 2021-12-17Job Types: Full-time, PermanentSalary: $37,000.00-$56,000.00 per yearAdditional pay:

Benefits:

Schedule:

COVID-19 considerations:yesWork remotely:

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