Field Service Technician - Jobs in Winnipeg, MB

Job Description

Location:Winnipeg, MB, CA, R2R 0N1Requisition ID: 6520IGT is the global leader in gaming. We enable players to experience their favorite games across all channels and regulated segments, from Gaming Machines to Lotteries to Interactive. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has over 12,000 employees.The SPIELO brand represents a complete range of end-to-end gaming products for diverse gaming segments, including distributed government-sponsored markets, commercial casino markets, and Amusement With Prize (AWP) markets.OverviewThe Field Service Technician is autonomous and responsible for all activities at Casino sites in Winnipeg and surrounding areas. Preparation, installation, troubleshooting to the component/circuit level. Servicing remotely and onsite with the ability diagnose and solve problems. Maintain, upgrade and convert IGT gaming devices, while representing IGT at the customer site and maintaining a positive relationship with the client. Provide initial and ongoing customer training on basic game functionality. Adapt to various jurisdictions and adhere to compliance policies.ResponsibilitiesPerform troubleshooting, maintenance, preventive maintenance, and installation of Point of saleAccess (POA) equipment and communication devices used at the retailer locationMakes pre-installation site assessments to identify parts and wiring requirements at customer locationPerforms all preparation tests including assurance hardware, firmware, and system interface are accurate and functionalDelivers and installs products on customer siteInstalls system to system telephonic, ethernet and wireless (S2S)Installs game to system telephonic, ethernet and wireless (G2S)Installs game to game and bank to bank, telephonic, ethernet and wireless (G2G)Carries out assigned portion of hardware and software conversions and upgradesPerforms planned and preventative maintenanceResponds to customer issues for games and system interfaceSupports software and system integration verification tests for jackpotsPerforms accurate and timely tracking and reporting on activities utilizing SAP and other software toolsQualificationsHigh school diploma or equivalent required2-4 years of experience installing, maintaining, troubleshooting, and repairing electronics, electro-mechanical, telecom or computer equipment required preferable with IGT equipment and gaming system productsExperience with AC/DC fundamentalsReading and translating wiring diagramsMaintaining, repairing, and troubleshooting to component/circuit levelTesting programs with verification devices such as Kobetron and EPROM ComparatorTroubleshooting with input and output testsSpecial Requirements:Valid driver license and clean driving recordAble to obtain a Gaming LicenseMust be at least 21 years of ageAble to lift 50 lbs. or morePass a background checkWork overtime as requiredAvailable to work on weekendsAble to stand for an eight-hour shiftAbility to travel and provide support as requiredKeys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership

IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to sex, race, color, religion, age, national origin or ancestry, disability, veteran status, sexual orientation, genetic information, gender identity or expression, marital or family status, and any other personal attributes protected by federal, provincial or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.IGT (NYSE: IGT) is the global leader in gaming. For more information, please visit www.igt.com.Quick Apply

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