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French Customer Support Representative (FT) - Jobs in Winnipeg, MB

CanTalk Canada
Job LocationWinnipeg, MB
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

CanTalk Canada70 Arthur St, Winnipeg, MB R3B 1G7, CanadaJob Position: French Customer Support Representative (Full Time Position)Job Summary:Winnipeg-based CanTalk (Canada) Inc , a global language telecommunications corporation, has immediate positions available for Customer Support Representatives who are fluent in English and French.Job Details:

  • Availability Required: 3:00 PM- 11:00 PM (Monday to Friday), 07:00AM- 11:00PM (Saturday and Sundays)
  • Job Type: 25-35 hours per week based on call volumes
  • Wage Rate: $11.95/hr + $2.05 premium (to be reviewed after 6 months)
  • Training Dates: 28th March to 2nd April from 8:30AM to 04:00PM
  • Training will be online via MS Teams.
  • Training is mandatory for the position
Job Responsibilities:
  • Receive Inbound customer service calls
  • Managing incoming communications from customers (via email, phone, chat)
  • Providing excellent customer support for multiple accounts in requested language
  • Working with internet based software
  • Identify customers’ needs, clarify information, research the issue and provide solutions and/or alternatives
  • Review recorded/live calls and ensure proper processes and procedures are followed through to call completion
Job Qualification & Requirements:
  • Must be legally entitled to work in Canada.
  • Ability to communicate fluently in both English and French
  • 6 months or more of customer service experience
  • Exceptional Customer Service and active listening skills.
  • Must have excellent phone etiquettes and professionalism.
  • Ability to resolve complex customer inquiries independently or with minimal supervision.
  • Ability to multi-task and work on different campaigns simultaneously
  • Tech savvy and working knowledge of computers
  • Must have good proficiency in computers including ability to type 30 wpm.
  • Must be able to work with multiple computer and internet based software.
  • Must have a strong Organizational and Time management skills.
  • Successful candidate must be able to present a valid photo ID and must provide and maintain satisfactory criminal record check.
Application Details:
  • For any further enquiries please contact our Recruiting Dept. at onsiterecruiting@cantalk.com
Equal Opportunity Employer:All qualified applicants will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information or any other consideration prohibited by law or contract.Quick Apply
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