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Job Location | Winnipeg, MB |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Full Time |
We are currently seeking a Help Desk Technician to join our team on a full-time, basis. This position is responsible for providing end user support related to desktops, laptops, handheld devices, printers, scanners, VoIP phones, copiers and software application issues. The Help Desk is the initial point of contact and our technicians are responsible for gathering and analysing the user’s request/issue by troubleshooting, resolving or escalating as needed, seeing the matter to a resolution. We are looking to hire a proactive, organized technician with excellent interpersonal and communication skills (verbal and written) to work with a diverse group of professionals. This position will normally be 35 hours per week with a requirement to work on weekends and after-hours on occasion to conduct systems maintenance updates.We are committed to addressing the importance of diversity and inclusion and fostering a workplace that reflects the strength and diversity of our community and our clients. If you identify as a member of a diverse group, including any of the following designated groups, we encourage you to self-declare in confidence within your cover letter or resume: Women, Indigenous Peoples, Members of the 2SLGBTQ+ Community, Persons with a Disability, Visible Minorities.We are committed to providing barrier-free access and engaging in accessible employment practices. Applicants may request reasonable accommodation related to any of the materials or activities used throughout our selection process.Reporting to the Director of Information Technology, your key responsibilities will include, but are not limited to, the following: