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help desk technician - Jobs in Winnipeg, MB

MicroAge Manitoba
Job LocationWinnipeg, MB
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

  • or equivalent experience
Credentials (certificates, licences, memberships, courses, etc.)
  • Microsoft Certified Systems Engineer (MCSE)
  • Microsoft Certified Solutions Associate (MCSA)
  • Microsoft Dynamics Certification
  • Microsoft SQL Certification
  • VMware certified professional
  • WatchGuard Certification
  • Microsoft certified IT professional (MCITP)
  • Microsoft certified professional (MCP)
  • Microsoft certified solutions associate (MCSA)
  • Microsoft certified technology specialist (MCTS)
Work Setting
  • Information technology
  • Help desk
Specific Skills
  • Resolve work related problems
  • Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Own Tools/Equipment
  • Internet access
  • Cellular phone
Transportation/Travel Information
  • Own transportation
  • Own vehicle
  • Willing to travel
  • Valid drivers licence
Work Conditions and Physical Capabilities
  • Repetitive tasks
  • Attention to detail
  • Sitting
Computer and Technology Knowledge
  • Word processing software
  • TCP/IP
  • MS Windows
  • Internet
  • MAC
  • Device drivers
  • Networking software
  • Networking hardware
  • Networking security
  • Servers
  • Security software
  • Presentation software
  • Communication software
  • MS Office
  • SharePoint
  • Wireless networks
  • Desktop applications
Personal Suitability
  • Initiative
  • Effective interpersonal skills
  • Accurate
  • Team player
  • Excellent oral communication
  • Excellent written communication
  • Client focus
  • Organized
  • Punctuality
  • Positive attitude
  • Quick learner
Workplace information
  • Remote work available
Health benefits
  • Health care plan
  • Dental plan
  • Vision care benefits
Financial benefits
  • Bonus
  • Mileage paid
Long term benefits
  • Group insurance benefits
  • Life insurance
  • Long-term care insurance
Other benefits
  • Free parking available
  • Learning/training paid by employer
  • Paid time off (volunteering or personal days)
Screening questions
  • Are you currently legally able to work in Canada
  • Do you currently reside in proximity to the advertised location
  • Are you currently a student
  • What is your current level of study
  • What is your current field of study
  • What is the highest level of study you have completed
  • Do you have previous experience in this field of employment
  • Are you available for shift or on-call work
  • Do you have the necessary equipment for remote work (i.e. internet, home office, etc.)
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