Investigator - Jobs in Winnipeg, MB

Job Description

About usThe mandate of the Council is to act in the public interest to protect Manitoba consumers of insurance products, and to regulate all licensees, agents, brokers, sellers of incidental insurance (ISI) and adjusters to ensure standards are maintained for public protection.Council regulates insurance agents, brokers and adjusters in several ways. Council has established standards for applicants and licensees that will promote high standards of professionalism, competence and integrity in the insurance industry.Council also has the authority to conduct investigations into the actions and/or conduct of insurance agents and adjusters in response to a complaint, and to come to a determination as to whether there has been a breach of any of the provisions of The Insurance Act of Manitoba, its Regulations, the Licensing Rules or the Insurance Councils Code of Conduct.Our work environment includes:

• Modern office setting
• Work-from-home days
• Each employee has their own office

No telephone or in-person inquiries please. Only candidates selected for an interview will be contacted. Qualified applicants are invited to submit their cover letter and resume by end of day November 4, 2022. Start date as soon as possible.POSITION SUMMARY, REPORTING and SALARY This full-time position is responsible for conducting investigations and compliance processes in accordance with compliance policies and procedures, ensuring investigation governance and accountability, creating awareness for ICM, and keeping current on industry practices, legislation, and insurance regulations.Reporting: Direct Report of the Director, ComplianceSalary range: $55,000.00 - $87,800.00Hours: Monday – Friday 8:30am – 4:30pm (1 hour lunch)Location: 466 – 167 Lombard Avenue, Winnipeg, MB R3B 0T6Hybrid Work Environment Available following probationary periodThe Insurance Council of Manitoba welcomes applications from people with disabilities. Applicants may request reasonable accommodation related to the materials or activities used throughout the selection process.RESPONSIBILITIES Investigation and Compliance Processa) Inquiry Process - Address inquiries from the public and industry with respect to the complaint process, regulatory requirements and Council policies under The Insurance Act of Manitoba, Regulations, Rules, and/or Codes of Conduct.b) Open/assess complaints and gather information - Receive complaints and assess possible regulatory violations. Make inquiries of stakeholders and obtain information. Responsible for reviewing and monitoring the individual investigation procedure from opening to closing and maintaining confidential client files in accordance with Insurance Council of Manitoba policies.c) Interviews and Investigation - Conduct interviews, gather all relevant statements and documents as required; review and analyze evidence gathered. Prepare an investigation report outlining potential violations including evidence and present the report and evidence to Council for review.d) Council Meetings – Prepare for and attend Council meetings as required to present investigation reports, information and evidence.e) Discipline – Arising from Council decisions, prepare disposition letters including unsubstantiated letters and letters of caution to the complainant and complaintee. Also responsible for preparing intended decisions, and decision letters for review by Director, Compliance. Ensure intended decisions and decisions are completed accurately and in accordance with regulatory requirements. Prepare any final decisions for publication in accordance with privacy requirements for review by the Director, Compliance.f) Hearings, Appeals - Arrange and attend hearings as required. Correspond with legal counsel, court reporter and complaintee for hearings before Council. Prepare materials for appeals, and attend and testify as required. Attend and testify at court proceedings as required.g) Inspections/Audits – Conduct inspections and/or audits of insurance agencies or offices at the direction of Director, Compliance and in accordance with Compliance Department procedures. Prepare and deliver findings and recommendations resulting from inspections/audits to the Director, Compliance.h) Manage the Process - Review, monitor and make recommendations to continuously improve investigation procedures or compliance processes.i) Other Duties - Perform other duties at the direction of the Director.I*n*ve*stigation Governance*a) Authority Compliance - Responsible for ensuring all actions taken are within ICMs legislated and delegated authority and in accordance with Council policies and Compliance Department procedures. Responsible for reporting workflow and activities to the Director, Compliance.b) Council Governance - Engage with industry councils are required relating to investigations as outlined above. Prepare minutes of Council meetings as directed. Provide information and material to the Director, Compliance for Council meeting agenda preparation.c) Stakeholder Liaison - Liaise with identified stakeholders, including other jurisdictions, related government offices, related regulatory bodies and law enforcement.d) Knowledge Management - Maintain accurate records and statistics on all investigations, using ICM systems and record-keeping processes, and adhering to privacy (e.g. FIPPA) requirements.ICM Communications and Awarenessa) Consumers - Direct consumers where to obtain other information and resources.b) Industry - Speak at industry meetings and/or outside organizations as required.c) Education - Write articles on compliance matters as required.d) Regulatory Requirements - Act as a resource to the Executive Director, Director, Compliance, Council and ICM staff on regulatory compliance matters.Personal Developmenta) Knowledge - Remain current on industry practices, legislation, and regulation through media and industry publications, education and professional development.EDUCATION AND KNOWLEDGE REQUIREMENTS

• Post-secondary diploma or degree in a relevant discipline. Insurance professional designation preferred.
• Strong experience and sound working knowledge of and/or education in the insurance industry.
• Must have thorough knowledge of insurance products and industry practices/procedures.
• Must have strong working knowledge of the Insurance Act of Manitoba, related Regulations, Rules and Council policies.
• Experience with PC computer system with custom designed software, Microsoft office in a windows XP network environment, and experience in Microsoft office (Power Point, Word, and Excel).

SKILL REQUIREMENTS

• Take Initiative and Work Independently - Must be able to act independently with minimal supervision.
• Analytical Skills – Must be able to approach and analyze a complex problem, apply the regulatory framework and make decisions exercising a high level of judgment and discretion.
• Time and Organizational Management - Must have effective time management skills and an ability to multitask and prioritize. Must work well under pressure and adapt to their surroundings. Must demonstrate strong organizational skills.
• Attention to detail – Must be detail-oriented with a strong focus on accuracy and analytical skills.
• Communication and Relational Skills – Must demonstrate strong verbal and written communication skills, with a focus on professionalism. Must have the ability to handle people and difficult situations with sensitivity and diplomacy where required.
• Ethics and Integrity - Must be able to maintain confidentiality and act with discretion and tact.
• Teamwork – Must be able to demonstrate mutual respect in a team-oriented environment.
• Problem Solving – Must be able to solve problems that continuously improve services and internal processes.
• Technical Skills - Computer skills are required, including familiarity with Word, Excel and Outlook.

SPECIAL REQUIREMENTSMust pass a criminal record check and be legally entitled to work in CanadaThe Insurance Council of Manitoba offers a competitive benefits package, and a friendly, team-oriented work environment. Job Types: Full-time, PermanentSalary: $55,000.00-$87,800.00 per yearBenefits:

• Dental care
• Disability insurance
• Employee assistance program
• Flextime
• Life insurance
• RRSP match
• Vision care
• Work from home

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Winnipeg, MB R3B 0T6: reliably commute or plan to relocate before starting work (required)

Expected start date: 2023-01-09Quick Apply

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