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| Job Location | Winnipeg, MB |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Full Time |
Position SummaryReporting to the Operations Manager, the IT Help Desk will provide computer related assistance to staff members. This will include end user support in-person, by telephone or remote tools to provide technical assistance and resolve computer-related problems. As well, the IT Support Technician will be required to travel up to Nunavut as needed.The incumbent must be self-motivated and detailed-oriented, with exceptional time management skills and the flexibility to adapt to the ever-changing nature of our business.Duties & ResponsibilitiesProvide remote and on-site support for users in Winnipeg, Arviat and Rankin, as well as any future new locations that EPLS expands intoSet up new users including workstation imaging, account setups, access and permissionsOversee all helpdesk type inquiries including network issues, email syncing, internet issues, printer/scanner issues, securities and permissions, etc., escalating to higher tier as necessaryIdentify patterns of failure, research bug fixes and implement solutionsDeliver preventative maintenance and perform system recoveries when necessaryTrack and monitor current equipment warranties, licenses and product updatesAssist in the implementation of technology changes and upgradesMaintain documentation of processes, procedures and troubleshooting guidesTravel up to Nunavut to provide service as neededQualifications1-2 years in a help desk serving small or medium businessesExperience in task tracking & ticketing systems.Experience in Active Directory providing account maintenance & password managementEnd user support capabilities for the Office suite of productsBasic network & printer troubleshootingEnd user support & troubleshooting capabilities in Windows environmentsStrong problem-solving and root cause identification skillsExceptional communication skills, both written and verbalCommitted to creating a high-level customer service experience for all employeesAbility to handle multiple time-sensitive tasks while working in a team environmentExperience in Point-of-Sale applications, supporting remote staff, and/or in Google Workspace an assetJob Type: Full-timeSalary: $40,000.00-$60,000.00 per hourBenefits: