Lead Check-in Agent – YWG - Jobs in Winnipeg, MB

Job Description

Department: Customer ServicePosted: August 11, 2022Deadline: August 31, 2022Our CompanyEstablished in 1960, Perimeter Aviation LP is a diversified company that is a subsidiary of the Exchange Income Corporation which has recently grown through the merger with Bearskin Airlines. With more than 750 employees, we operate a fleet of 40+ aircraft including the Metro 2, 3, 23, Merlin and Dash 8 aircraft. We are based in Winnipeg and Thompson, Manitoba as well as Sioux Lookout and Thunder Bay, Ontario. We provide scheduled passenger and freight services to Northern Manitoba and Northern Ontario, 24/7 North American charter services, Medical evacuation services and a full-service maintenance facility including design engineering, NDT, and Garrett turbine engine services.We are a Canadian company, proudly building a diverse workforce that is driven by a shared sense of community, customer service and a dedication to safety. We’re fostering a culture where our employees will feel proud of the work they do and the company they work for. We seek employees with a positive attitude in providing excellent service to the communities in our network.Position SummaryThe Lead Check-In Agent is responsible for making informed decisions without compromising policies/procedures. This individual will demonstrate strong interpersonal and communication skills, enabling them to positively interact and work closely with YWG aircraft load coordinator, Commercial Operations, Flight Crews and Operations Staff while providing supervision to Check-In Customer Service staff and ensuring that all applicable departments are promptly informed of flight delays and/or closed flights.The Lead Check-In Agent will possess a positive, respectful, supportive demeanour with the Check-In Service Representatives, Ramp/Cargo Staff, Customer Service Support Staff and Security Personnel and all other employees..This is a full time position located in Winnipeg (YWG), MB.Personal CharacteristicsMotivated, with the ability to work independently and as part of a teamPossess cultural awareness with the ability to deal with people sensitively, tactfully, diplomatically, and professionally at all times (e.g. assist special needs passengers, provide pre-boarding service)Exhibit initiative, responsibility and flexibilityDemonstrate strong interpersonal skills; enabling you to positively interact and work closely with other departmentsStrong attention to detailAbility to make decisions and meet deadlines while effectively handling multiple tasks/responsibilitiesAbility to supervise and assist Check-In Agents to ensure that procedures, policies and on-time performance are metApproachable, agreeable and friendlyAbility to deal with conflict effectivelyPossess effective listening and communication skills; allowing you to demonstrate your ability to work in a diverse environment while ensuring multiple tasks and responsibilities meet or exceed department standard/sResponsibilities and AccountabilitiesCoordinate and prepare passenger manifest for scheduled flights and chartersLoad/offload excess baggage in airline software as necessary, ensuring full accuracy at all timesEnsure that YWG Flight Coordinator, baggage staff and check-in staff are aware of any passenger/baggage changes on a flightCoordinate the baggage claim process with check-in staff and baggage staffCheck passengers in for flights when neededCross trained in Call Centre when neededCall and board flightsEnsure that passenger loads are correct as per the manifestProvide positive teamwork and ongoing supportEnsure that all applicable paperwork is attached to the manifest (signed medical boarding passes)Fax outbound manifests to stations in a prompt mannerInform passengers of any cancellations or delays to their flightsProvide customers with meals and/or accommodations when applicable and coordinate with Commercial Operations as neededPossess the ability to make informed decisions without compromising internal policies/proceduresParticipate in creating personal development plans, setting goals/targets and attend required/recommended training to support ongoing self-developmentProvide and support optimal levels of service by being cognizant of yourself and peers with the coordination and scheduling of day-to-day duties/tasks and breaks/lunch assigned by Supervisor and/or ManagerOffer ideas towards identifying, and recommending department efficiency opportunities, improvement opportunities and/or potential opportunitiesDemonstrate understanding and knowledge of department policies/procedures as they relate to internal control and risk, ensuring that they are applied on a consistent and ongoing basisPerform all other departmental duties as assigned and/or required by Supervisor/ManagerEducation and ExperienceGrade 12 diploma, with minimum 1-2 years direct industry customer service experience (check-in and call centre), preferably in the airline or hospitality industrySupervisory experience an assetAbility to read, write and speak the English language (second language an asset, e.g. Cree, Oji CreeComputer literate, including effective working skills with airline reservations software and Microsoft OfficeAbility to obtain and maintain necessary security passes (WAA Security Ramp pass)Previous aviation/airline experience an assetIndigenous and Cultural Awareness trainingWorking ConditionsManual dexterity required to use desktop computer and peripheralsAbility to lift up to 50 lbsInteraction with general publicHours outside of regular business hoursHow to ApplyPerimeter Aviation’s hiring policy is to recruit and select the best applicant for employment solely on the basis of their qualifications for the position. Perimeter Aviation LP does not discriminate against applicants based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, marital status, family status, disability or a conviction for which a pardon has been granted.To apply for this position, please submit your cover letter and resume to Recruiter@perimeter.caWe thank all candidates for their interest in the position; however only those selected for an interview will be contacted.Applicants will be reviewed on a rolling basis which may result in an earlier application deadline.Quick Apply

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