Manager of Service & Infrastructure - Jobs in Winnipeg, MB

Job Description

Reporting to the Director of Innovation & Technology, the Manager of Service & Infrastructure supports innovation and continuous improvement of city services and processes through well-designed data and technologies.The Manager leads the Innovation & Technology Department’s Service & Infrastructure Division, which provides centralized digital services for Innovation & Technology divisions embedded in city departments. Centralized services include the IT Service Desk, Office365 management, digital identity administration, middleware and webserver administration, radio communications, systems administration, and networking.The Service & Infrastructure Division is comprised of approximately 75 people organized across five branches. The Division’s annual operating budget for 2022 was approximately $13M. The Division operates on a hybrid work model, with multiple work locations across the City and many staff working remotely in the Winnipeg area. This position is eligible for a flexible work location in the Winnipeg area and flexible hours under the City’s Flexible Workplace Program.Early priorities for the Manager will include leading the city’s transition to a cloud-first policy and delivery model for managed infrastructure, renewing interdepartmental partnerships for delivery of digital services, developing a customer-centered culture, and strengthening leadership and talent management practices for the division.This is a compelling opportunity for an innovative and experienced leader seeking a mandate to enable public services in a complex environment with high quality modern digital capabilities.As the Manager of Service & Infrastructure, you will:

• Contribute to strategic and financial planning for the department.
• Lead and develop high performing teams and people.
• Manage provision of internal technology service for central city services and coordinate interdepartmental internal technology service.
• Manage technology infrastructure for central city service and coordinate interdepartmental use of shared infrastructure.

Your education and qualifications include:

• Bachelor’s Degree in a management, business, or technology-focused discipline or equivalent education and experience.

• PROSCI, PMI , ITIL, ISACA, TOGAF or comparable certifications are an asset.

• Eleven (11) years’ progressive experience including contact center management, datacenter management, operations and logistics, project management, innovation, or technology roles.

• Experience managing provision of a comprehensive set of infrastructure and technology services in a multi-stakeholder environment.

• Experience leading staff, giving guidance and use supervisory and management techniques.

• Experience negotiating and influencing in order to impact decisions, solve problems and advance opportunities.

• Experience with project management and change management methods, practices and procedures.

• Financial management experience including financial planning, budgeting and financial monitoring is desired.

• Experience with strategic planning and setting priorities based on organizational mandates and initiatives is desired.

• Written communication skills including the ability to write politically sensitive and confidential material.

• Verbal communication skills, including the ability to communicate with all levels of the organization and with external stakeholders.

• Ability to create and promote a healthy workplace culture.

• Excellent organizational skills with the ability to be flexible and responsive to changing priorities and circumstances as well as the ability to work on diverse projects simultaneously.

• Understanding of the organizations mandate, policies and objectives, as well as the political and administrative structure of the City of Winnipeg is desired.

• Strong interpersonal skills with the ability to maintain staff morale, foster, develop and maintain effective and positive working relationships with teams, partnerships and alliances.

Conditions of employment:

• The successful candidate must maintain legal eligibility to work in Canada. If the successful candidate possesses a work permit, it is their responsibility to ensure the permit remains valid.
• A Police Information Check satisfactory to the employer will be required from the successful candidate, at their expense. To obtain Police Information Check information please visit www.winnipeg.ca/police.

CORE COMPETENCIES: FOR ALL EMPLOYEES OF THE CITY OF WINNIPEG:

• Citizen & Customer Focus
• Respecting Diversity
• Ethics and Values
• Integrity and Trust
• Results Oriented

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