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Member Solutions Centre Representative - Jobs in Winnipeg, MB

Access Credit Union
Job LocationWinnipeg, MB
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Member Solutions Centre Representative1 - Full-time Permanent, Corporate (Located at either Gimli/Winnipeg or Winkler, Manitoba)1 - Full-time (17 Month Term), Corporate (Located at either Gimli/Winnipeg or Winkler, Manitoba)Starting salary - $38,317Why should you join our teamAt Access Credit Union, we support a professional and innovative work environment with a corporate culture that uniquely embraces empowerment, accountability, and trust. We recognize and value each employees contributions to our success, which is why we offer competitive compensation, 100% company paid health benefits, employer-matched pension plan, continuing education, and career advancement opportunities within our credit union.At Access Credit Union, our values are straightforward:· Do good· Be better· Own it· Move forwardWhat will you be doingThe Member Solutions Centre Representative I (MSCR I) provides a high standard of financial service to existing and potential members. As the first contact on all incoming telephone calls, chats, e-mails, and Interactive Teller Machine (iTM) calls, the Member Solutions Centre Representative I contributes positively to the achievement of business development objectives responding to inquiries, processing transactions and promoting the full range of credit union products and services.Key Responsibilities:

  • Creating positive impressions as the first point of contact for members and potential members contacting Access Credit Union.
  • Building member relationships by resolving member problems/inquiries over the phone, chat, email, iTM, and other forms of communication.
  • Maintaining thorough knowledge of and adhere to credit union policies and procedures on risk management, confidentiality, security and fraud prevention.
  • Proactively responding, identifying and cross-selling products and service using an advice-based approach.
What do you need
  • Grade 12 diploma or equivalent
  • Minimum of 1-year previous experience in customer/member service role, experience within a contact centre or financial service preferred
  • Demonstrated desire to serve others in a friendly and professional manner
  • Ability to identify and willingness to act upon sales and service opportunities
  • Strong interpersonal and communication skills, both verbal and written
  • Ability to work in fast-paced environment and perform well under pressure
  • Proficient computer skills
Are you ready to· Be an ambassador for our brand, values and products· Ensure things get done efficiently· Go home each day feeling accomplished· Challenge the status quo· Build a career· Continue learningIf you are interested in this position, apply today at accesscu.ca/careers. Application deadline is Wednesday, April 12th.We welcome diversity, value inclusion, and take pride in our vibrant corporate culture. Our team is a reflection of the members we serve and the communities we live in.Access Credit Union welcomes applications from people with disabilities. Applicants may request reasonable accommodation related to the materials or activities used throughout the selection process.Job Types: Full-time, PermanentSalary: $38,317.00-$42,593.50 per yearBenefits:
  • Company events
  • Company pension
  • Dental care
  • Employee assistance program
  • Extended health care
  • Life insurance
  • Vision care
  • Wellness program
Flexible Language Requirement:
  • French not required
Schedule:
  • Day shift
  • Monday to Friday
  • Weekend availability
Supplemental pay types:
  • Bonus pay
Ability to commute/relocate:
  • Winnipeg, MB: reliably commute or plan to relocate before starting work (required)
Education:
  • Secondary School (preferred)
Experience:
  • Customer service: 1 year (preferred)
Work Location: In personApplication deadline: 2023-04-12Quick Apply
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