NFI Parts - Metro Specialist - Jobs in Winnipeg, MB

Job Description

METRO SPECIALISTNFI Parts™ is North America’s most comprehensive organization providing parts, technical publications, training, and support for buses and motor coaches. NFI Parts is the parts division of NFI Group, providing replacement parts for New Flyer® transit buses, MCI® motor coaches, ADL buses, ARBOC® vehicles, as well as the product lines for the acquired NABI and Orion parts businesses. Additionally, NFI Parts has extensive cross references for parts that are common with other bus, coach, and cutaway product lines and has a mature supply base and established relationships with over 1,000 suppliers. Further information is available at www.nfi.partsPOSITION SUMMARYAs a key member of our Customer Service team, you will support the Metro business segment team by monitoring overall segment productivity and providing the Supervisor with updates of team performance and insights of operational progress. You will also assist the Customer Service Representatives with execution of contract related tasks as needed.WHAT YOU WILL DO:

• Support and assist in monitoring, and balancing team workloads along with assigning and coordinating related customer service tasks.
• Attend bi-weekly team meetings to review customer analytics on revenue performance to budget and adjust strategy for sales growth if necessary, in coordination with the Supervisor and Customer Service Manager.
• Conduct bi-weekly employee touch point meetings to review customer performance, outstanding tasks and assessment of Customer Service Representative workload, and provide insights to Supervisor.
• Review report on customer contract items and upcoming escalations in conjunction with Customer Service Representative. Provide direction on tasks required to ensure completion.
• Provide direction and assist in developing strategies on tasks required to ensure completion with Metro Customer Service Representative.
• Participate and monitor all major projects or programs in collaboration with the Supervisor and Customer Service Representative, and provide progress to Supervisor.
• Ensure contact reports are provided and action items are identified by assisting in coordinating any tactical responses.
• Collaborate with Metro Analyst to provide new customer listing for review with team Supervisors, outlining bus contract requirements (i.e. recommended stock list, new customer presentations needed, etc.) and validating new customer team assignments.

WHAT YOU NEED TO BE SUCCESSFUL:

• Post-secondary education in a related discipline and/or equivalent experience
• Ability to converse in a professional manner in both written and verbal communication
• Adept in the use of Microsoft Office with advanced Excel skills
• Advanced problem solving, organizational and analytical skills
• Working knowledge of bills of materials is essential
• Acquired and maintained knowledge of existing bus and coach equipment
• Demonstrated ability to multitask, effectively prioritize and work efficiently in a high demanding fast paced work environment
• Basic knowledge of the transit industry and vehicles systems would be considered an asset
• Experience of Oracle systems and processes would be considered an asset

*Travel is required for this position*WHY JOIN OUR TEAM:

• Competitive wages and a comprehensive benefits package.
• A continuous learning environment.
• Ability to advance your career with a growing company.
• NFI Group has been named a Manitoba Top Employer for 2020 and this is the tenth since the competition was established in 2007.
• Employee social committee organizes numerous events throughout the year, including summer barbecues, holiday festivities, sporting events and tournaments, and much more.
• Ongoing employee development through a variety of in-house training initiatives along with tuition subsidies for courses at outside institutions.

OUR WHY:We exist to move people. Our mission is to design and deliver exceptional transportation solutions that are safe, accessible, efficient and reliable.NFI Group is a leading independent global bus manufacturer providing a comprehensive suite of mass transportation solutions. News and information is available at www.nfigroup.com, www.newflyer.com, www.mcicoach.com, www.nfi.parts, www.alexander-dennis.com, www.arbocsv.com, and www.carfaircomposites.com.Quick Apply

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