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Operations Manager - Network Service Center - Jobs in Winnipeg, MB

Canadian Pacific
Job LocationWinnipeg, MB
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

  • Req ID: 98846
  • Department: Information Services
  • Job Type: Full-Time
  • Position Type: Non-Union
  • Location: Winnipeg, Manitoba
  • Country: Canada
  • % of Travel:
  • # of Positions: 1
  • Job Grade: 4
  • Job Available to: Internal & External
  • Deadline to apply: 10/25/2022
Canadian Pacific is a transcontinental railway in Canada and the United States with direct links to major ports on the west and east coasts, providing North American customers a competitive rail service with access to key markets in every corner of the globe. CP is growing with its customers, offering a suite of freight transportation services, logistics solutions and supply chain expertise. Visit cpr.ca to see the rail advantages of CP.PURPOSE OF THE POSITIONThe Manager is responsible for a 24x7 operation of the Network Operations department. The Manager is also responsible for providing timely and accurate train and interchange reporting, processing of customer switch requests, waybilling, and border train documentation. Leadership accountability for inputs and outputs of safety, service, productivity and financial metrics.POSITION ACCOUNTABILITIESResponsibilities include, but are not limited to:
  • Lead the department and provide direction and guidance to establish team priorities and define and manage workload;
  • Regularly review the production standards/metrics with their reports;
  • Adhere to standard Service Level Agreement (SLA) for processing inbound documents and requests;
  • Identify continuous improvement opportunities by identifying production opportunities;
  • Liaise with Train and Engine (T&E) Trainmasters and Assistant Trainmasters, managing shift by shift issues to enable effective train movement;
  • Manages labor issues;
  • Act as a point of escalation for all tactical issues on production floor.
POSITION REQUIREMENTS
  • University degree preferred and/or 5 years of relevant railway working experience;
  • Demonstrated proficiency with Office productivity software (Word, Excel, PowerPoint, Access);
  • Demonstrated ability to manage multiple initiatives simultaneously;
  • Dedicated experience providing customer service in a similar work environment;
  • Ability to multitask and to work under strict time lines and pressure;
  • Ability to manage conflict and conflicting stakeholder interests;
  • Excellent interpersonal and communication skills;
  • Proven analytical and critical thinking skills;
  • Excellent problem solving abilities.
WHAT CP HAS TO OFFER:
  • Flexible and competitive benefits package
  • Competitive company pension plan
  • Employee Share Purchase Plan
  • Performance Incentive Program
  • Annual Fitness Subsidy
ADDITIONAL INFORMATION:As an employer with national presence, the possibility does exist that the location of your position may be changed based on organizational requirements.Background Investigation:The successful candidate will need to successfully complete the following clearances:
  • Criminal history check
  • Reference check
Management Conductor Program:Becoming a qualified conductor or locomotive engineer is the single best way for a management employee to learn the business at CP. You may be required to obtain a certification or to maintain your current certification/qualification as a conductor or locomotive engineer.CP is an equal opportunity employer committed to the principles of employment equity and inclusion. We welcome applications from all qualified individuals. All applicant information will be managed in accordance with the federal Personal Information Protection and Electronic Documents Act ("PIPEDA").Quick Apply
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