Production Support Analyst - Jobs in Winnipeg, MB

Job Description

Date: Jul 18, 2022Location: Winnipeg, MB, CA, R3C-3P1 Edmonton, AB, CA, T6E-6A8 Remote - Canada, CA Vancouver, British Columbia, CA, V6J-4Y3 Toronto, ON, CA, M2P-2B7 Calgary, AB, CA, T2R-0E4 Moncton, New Brunswick, CA, E1E-4R5Company: Wawanesa InsuranceWe’re proud to give our employees the flexibility to choose how and where they want to work. In this role, you will decide whether your preference is to work from home (remote), work from the office or a hybrid of time spent at both. You may live and work anywhere that Wawanesa operates in Canada.The Wawanesa Mutual Insurance Company, founded in 1896, is Canada’s largest mutual insurer, with $3.9 billion in annual revenue and assets of $10.5 billion. Wawanesa Mutual, with executive offices in Winnipeg, is the parent company of Wawanesa General, which offers property and casualty insurance in California and Oregon; Wawanesa Life, which provides life insurance products and services throughout Canada; and Western Financial Group, which distributes personal and business insurance across Western Canada. With more than 5,700 employees, Wawanesa proudly serves more than two million policyholders in Canada and the United States. Wawanesa is thrilled to be named one of Canada’s Best Employers by Forbes for 2022. This certification recognizes us as a leading employer and reinforces that we’re a company that values our people for who they are and the work they do to support our customers, communities, and brokers. Wawanesa is also a Manitoba Top Employer for 2022 recognizing that we are an exceptional place to work. Wawanesa actively gives back to organizations that strengthen communities where it operates, donating well above internationally recognized benchmarks for excellence in corporate philanthropy.We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.Job OverviewUnder general supervision, the Production Support analyst role contributes to Wawanesa’s success by providing support to stakeholders with analysis expertise to coordinate their reports to resolution.Job Responsibilities

• Collaborate with various stakeholders to ensure department processes contribute to organizational goals and represents the best interests of stakeholders
• Respond to reports by using first-level problem determination techniques to triage, analyze, solve, and escalate where necessary
• Representing the front end and demonstrating commitment to providing an exceptional level of customer service and communication to achieve the timely resolution of reports
• Provide support on various system applications, services and processes
• Participate in design and business requirements; verify new system technology and enhancements to existing systems, products, services and processes inclusive of planning, designing, executing and evaluating test material
• Contribute to and monitor adherence of processes, procedures and standards; assist in the ongoing improvement of quality and efficiency, including preparing and recommending solutions as part of continuous improvement
• Contribute to the growth and maintenance of the department knowledge base
• Perform ad hoc duties as assigned

Qualifications

• Minimum 1 year experience in the Property and Casualty Insurance industry
• Ability to work collaboratively in a team environment
• Strong attention to detail, analytical and problem-solving skills
• Willingness to broaden and deepen knowledge base and proficiencies
• Demonstrated aptitude for learning new technology
• Proficient with Microsoft Office suite
• Willing to pursue GIE/CIP designation is considered an asset
• Bilingual in French and English is considered an asset

#LI-RemoteWawanesa provides its employees with a respectful, challenging and rewarding environment where they can maximize their potential while contributing to the company’s goals. Our full-time permanent employees are provided with highly competitive compensation packages (salaries, generous vacation allowance, leave top up, annual bonus plan, premium free benefits and a pension plan). Wawanesa provides a stable environment for its employees in today’s challenging markets.Wawanesa is an equal opportunity employer and is committed to fostering a diverse workforce that is equitable and inclusive for all. Wawanesa provides equal employment opportunity to all employees and applicants without regard to an individual’s protected status: race/ethnicity, colour, religion, creed, sex or gender, sexual orientation, gender identity or expression, family or marital status, pregnancy/childbirth or related conditions, national origin, disability, military or veteran status, or any other protected status. Accommodations are available upon request throughout all aspects of the selection process. Candidates requiring accommodations may contact, in confidence, jobs@wawanesa.com.If you are interested in this exciting, challenging position with Wawanesa, apply today with your Resume.All Wawanesa job applicants are subject to Wawanesas Privacy Policy.Quick Apply

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