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Receptionist - contractor - Jobs in Winnipeg, MB

Northbridge Financial Corporation
Job LocationWinnipeg, MB
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

We’re Federated Insurance. We’ve proudly been serving Canadian businesses for 100 years. We have a reputation for being one of Canada’s leading commercial insurance providers. Our employees are dedicated to focusing on our customers’ unique needs and we go above and beyond to help Canadian businesses have a safer and brighter future. We’re a company of passionate people who put people first. Do you want to join a team that believes in working hard – and having fun at work – all while making a difference Look no further than Federated.The receptionist is responsible for handling all types of incoming, outgoing, and intra-system telephone calls. The incumbent serves as the initial point of contact for callers and provides information services and directions to callers and directs/announces callers to proper individuals, offices or locations.KEY ACCOUNTABILITIES:Receive/relay incoming calls in a friendly and professional manner:

  • Retrieve voice messages from general mailbox and transfer messages to the appropriate staff member.
  • Take and forward messages when necessary
Greet and attend to all visitors upon arrival.
  • Attend to caller and visitor needs and direct them to the proper individual or department.
  • Assign security access passes to guests and log all incoming and outgoing activity
Troubleshoot switchboard system issues and request technical support as required.Train staff for switchboard relief and mentor less experienced staff.Maintain an up-to-date list of telephone extension and department directory to facilitate accurate direction of telephone calls.Maintain up-to-date reception procedures manual, files and resources in current and orderly condition for quick reference as needed.Maintain a neat and professional reception and boardroom areaContact building tenant services with security, parking, heating, and maintenance issues as required.Accept special delivery/priority mail and incoming packages and arrange for outgoing courier deliveries.Monitor Office Services e-mail inbox and direct inquiries to team for handling.Place orders for supplies, flowers, gift baskets and transportation services, etc.Verify, reconcile, and code courier and supplier invoices.Provide administrative support including basic document processing, record keeping and report preparation, as assigned.Perform data entry and assist with special projects as needed.Provide back up and assist co-workers in eliminating backlogs when necessary.Other duties as assigned.SKILL/BEHAVIOUR REQUIREMENTS:
  • Ability to represent the company in a professional manner.
  • Ability to communicate both orally and in writing in a highly diplomatic and courteous manner.
  • Ability to understand and follow job-related instructional guides (i.e. procedure / policy manuals, catalogs).
  • Ability to recognize identical /repetitive problems and to apply a prescribed solution /procedure.
  • Ability to prioritize and perform dissimilar tasks simultaneously often in a fast-paced environment.
  • Good typing skills.
  • Good computer skills.
  • Ability to work as an effective team member.
  • Ability to interact with others in a clear, courteous and diplomatic manner.
QUALIFICATIONS:
  • Secondary School Diploma or equivalent; Clerical/Administrative/Business courses an asset.
  • Minimum 3-5 years of experience as a corporate receptionist with advanced knowledge of telephone console system(s).
  • General insurance/business knowledge an asset.
  • Working knowledge of the functional responsibilities of the department and inter-related departments.
  • Ability to work within and adapt to PC oriented environments, including familiarity with e-mail and Internet skills. Advanced knowledge of Microsoft Office.
  • Fluently bilingual (English / French) is a definite asset (a requirement in Quebec Region).
WORKING CONDITIONS:
  • Indoors in normal office environment with little exposure to excessive noise, dust, fumes, vibrations, and temperature.
  • Long periods of sitting at the Reception desk; must call for relief for all breaks.
At Federated we embrace and celebrate you and are committed to creating an inclusive workplace for all! No matter who you are or what makes you unique, we welcome you. Please let us know how we can assist or accommodate you during the selection process.Quick Apply
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