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Service Coordinator - Jobs in Winnipeg, MB

Summit Search Group
Job LocationWinnipeg, MB
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

The Position:Summit Search Grouphas partnered with a local mechanical and electrical organization on the recruitment of their newest Service Coordinator. As Service Coordinator, you will coordinate the field activities of the service division. This includes scheduling all field personnel for seasonal preventative maintenance, contracts, service repairs/replacements, new installations, and answering all related customer inquiries.Our client is committed to cost effective, environmentally sustainable solutions. They provide a broad range of services for business sectors including Arena’s, Industrial Refrigeration, Commercial HVAC, Data Centre Cooling, Hydroponic Climate Control and Alternative Energy.Key Responsibilities:

  • Answering phones and fielding service requests.
  • Documenting all service requests on service job spreadsheets, determining priority and archiving completed calls.
  • Scheduling and dispatching service calls with oversight from Service Manager focusing on technician continuity.
  • Creating and inputting all information in service work orders required for tech (PO Number, Scope, Speciality tools required).
  • Aligning technicians with project managers to ensure jobs are set up for success.
  • Customer engagement to communicate time of service and required follow up.
  • Work order review (Grammar, Tech description, Supplier Invoices, Customer Signatures).
  • Preventative maintenance report review and submission to customers.
  • Coordination of out-of-town service logistics (Flights and Accommodations).
  • Sending correspondence to customers to confirm service timing, and confirming all forms, equipment lists, and scope are in work orders.
Qualifications:
  • Post-Secondary education in HVAC/Refrigeration considered an asset.
  • Knowledge of commercial/industrial HVAC industry best practices and comfortable discussing with customers.
  • Understand basic functions of boilers, chillers, air handlers, Fans, freezers, refrigerators, ice machines, water pumps and water heaters.
  • Experience with simPRO considered an asset.
  • Effective multitasking capabilities and the ability to balance competing priorities.
  • Excellent communication and organizational skills with an attention to details.
For more information, or to submit your resume, please reach out to Cory Henkewich, Recruitment Coordinator, Summit Search Group.Summit Search Group has a strong commitment to Diversity, Equality and Inclusion. We strive for continuous development, modeling, inclusive behaviors and proactively managing bias throughout our process.Job Type: Full-timeBenefits:
  • Dental care
  • Extended health care
Schedule:
  • 8 hour shift
  • Monday to Friday
Work Location: One locationQuick Apply
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