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Service Writer - Jobs in Winnipeg, MB

Maxim Truck And Trailer
Job LocationWinnipeg, MB
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

SERVICE WRITERMaxim Truck and Trailer1860 Brookside BlvdWinnipeg, MB R3C 2E6Maxim Truck and Trailer is currently seeking to fill a Weekday Service Writer position at the Head Office located in Winnipeg. The successful incumbent will provide front line customer service, including unit intake/return and liaising between shop and the customer during the repair process, in order to ensure long-term customer relationships and profitable work for Maxim.Hours: Monday – Friday, 8:00 AM to 4:30 PMResponsibilities:

  • Processing internal & external customer request. This includes obtaining customer and vehicle information, handling customer complaints, and communications between the customer and the shop.
  • Preforming unit intake process, which includes checking for previous repairs and checking for warranties.
  • Providing updates to customers and maintaining communication with the customer on any changes to quotes or additional work required.
  • Preforms unit pick-ups process by checking credit in advance of customer arriving, preparing invoices and obtaining payment when required.
Education & Experience:
  • Front line customer service experience
  • Technical product knowledge is preferred
Skills:
  • Strong internal and external customer service focus & ability to build relationships
  • A team player that takes initiative and proves a good work ethic
  • Possess strong listening, problem solving and decision making skills
  • Basic computer experience: MS Word, Internet, email, keyboarding, data entry
  • Organized, sets and meets priorities
  • Strong attention to detail
  • Ability to work with interruptions
Why choose Maxim
  • Support of a multi-divisional, national company in business for over 35 years
  • Sales training, product knowledge clinics, and on-the-job coaching
  • Competitive base salary, commission package, and group benefits
  • Choice of car allowance or mileage, plus cell phone and business expense program
  • A wide range of quality products and services to offer your potential customer base
  • The right blend of independence, flexibility, and guidelines to help reach your earning potential
More about us: We provide quality transportation equipment, parts, and service to our customers. Headquartered in Winnipeg, Manitoba, we are a full service truck and trailer equipment dealer with 17 locations from Vancouver to Montreal. We are proud to be a Canadian company with over 500 employees.Why not be a part of the Maxim team Job Types: Full-time, PermanentSchedule:
  • 8 hour shift
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