Social Media Specialist - Jobs in Winnipeg, MB

Job Description

Wawanesa Mutual Insurance is one of the largest property and casualty insurers in Canada with $3 billion in annual revenues and assets of more than $9 billion. Wawanesa Mutual, founded in 1896 with executive offices in Winnipeg, is the parent company of Wawanesa General, which offers property and casualty insurance in California and Oregon, and Wawanesa Life, which distributes life insurance products and services throughout Canada. With over 3,500 employees, Wawanesa proudly serves over two million policyholders through nine regional offices and 41 service offices in Canada and the United States. Wawanesa actively gives back to organizations that strengthen communities where it operates, donating well above internationally recognized benchmarks for excellence in corporate philanthropy.We are currently looking for dedicated , driven , and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience, advancement on a growing team.Job OverviewReporting to the Manager, Brand Communications , the Social Media Specialist will bring the Wawanesa brand to life across a variety of social platforms through online community engagement and distribution of meaningful content.The successful candidate will demonstrate strong skills in the areas of online community administration, social listening and monitoring, analytics, and content scheduling, all essential in supporting the ongoing development of an enterprise-wide digital communications strategy.The Social Media Specialist will work closely with fellow members of the Brand Communications team, as well as groups across the organization, such as Customer Experience, Community, Corporate Communications, and Business Development.This role will champion best practices, explore current and emerging trends , and evaluate relevant channels while supporting fact-based decision-making and assessment of ROI through the use of analytics.Job ResponsibilitiesSupports the Brand Communications team in the development of a multichannel strategy to meet our engagement objectives amongst current and potential customers, the broker community, employees, and community partnersExecutes action plans that integrate and align social media channel activity with marketing communication strategies, ongoing public relations activity, and community events, while providing a consistent online brand experienceMaintains the social media publishing calendar and maintenance schedule comprising various platforms, including multiple regional profiles (e.g. Google My Business, Facebook for Business)Responsible for regular reporting, tracking paid social media advertising budget, and ongoing daily monitoring of primary channelsSupplements online presence through sharing helpful and meaningful partner content that aligns with the overarching content and engagement strategyEngages with online commenters as appropriate, and triages customer complaints or issues offline quickly, helpfully and tactfully with assistance from the Customer Experience team; ensures social practices meets community management and response guidelinesPlays a key role in the crisis communications process through timely message distribution, and real-time monitoring and engagementOversees and administrates social media platforms used for social listening and monitoring, real-time interaction and engagement, and analytics; includes coordination of training and processes across cross-functional teamsIdentifies opportunities to improve overall sentiment/reputation and brand experienceQualifications3+ years of communications and/or marketing experienceDegree or diploma in Marketing, Communications or related experienceEver curious about new digital media trends and opportunities; a natural researcher and early adopterProficient digital media knowledge – content publishing and engagement platforms (e.g. Hootsuite, Sprout Social), search engine marketing and optimization, analytics toolsStrong writing and correspondence abilities, with an understanding of brand integration across diverse media on a daily, real-time basis, keeping brand tone and values top of mind at all timesEmpathetic and diplomatic: a critical thinker displaying strong judgment in evaluation of circumstances, consideration of consequences, and making rapid decisionsDemonstrates accessible digital communication practices, such as use of plain, people-first language, and application of media captionsCollaborative mindset: detail orientated, organized and focused on timelinesExperience with Adobe Creative Cloud software, specifically Photoshop and motion graphic applications, considered an assetFrench proficiency considered an assetIND1Wawanesa provides its employees with a respectful , challenging and rewarding environment where they can maximize their potential while contributing to the company’s goals. Our employees are provided with highly competitive compensation packages (salaries, generous vacation allowance, leave top up, goal achievement plan, premium free benefits and a pension plan). Wawanesa provides a stable and rewarding environment for its employees in today’s challenging markets.If you are interested in this exciting, challenging position with Wawanesa, apply today with your Resume.Accommodations are available as needed for all applicants.