Supervisor, Teller Services - Linden Ridge - Jobs in Winnipeg, MB

Job Description

Build a rewarding career with Steinbach Credit UnionSteinbach Credit Union is one of Manitoba’s largest credit unions and the 8th largest in Canada with over $8 billion in total assets. For the past 80 years, we have worked with our members to create relationships based on trust and support. Our goal is to provide advice and recommend products and services that are tailored to meet every member’s individual needs.Our member-centric approach is a key driver in everything we do, and our level of service is second to none. We provide an environment of trust in which members feel comfortable doing business and they will recommend us to their family and friends. For more information, please visit our website.An exciting opportunity awaitsWe currently have an opportunity for a Supervisor, Teller Services to join our team at our Linden Ridge branch. As the Supervisor, Teller Services, you will provide support to the Manager, Teller Services in the areas of workforce planning, communication, coaching and ensuring compliance with SCU policy, procedure and best practices.Specific Responsibilities:

• Ensure understanding of corporate vision and strategy and partner effectively with the Manager, Teller Services to execute on operational plans
• Develop, maintain and model a thorough knowledge of credit union policies, procedures and corporate values
• Assist the Manager, Teller Services with the communication and promotion of change initiatives within the organization
• Assist the Manager, Teller Services to ensure team members maintain clear lines of communication, meet service level agreements, and individual and organizational goals
• Provide back up support and coverage for the Manager, Teller Services as required
• Foster a strong team environment that will attract, retain and develop existing and potential staff
• Assist with day to day leadership to the Teller Services team (including scheduling, monthly coaching, time approval and training)
• Answer questions and provide training to staff as required so they are able to comply with SCU policies, procedures and best practices
• Resolve service related issues or questions referred by staff
• Provide direction and/or authorization for transactions that are outside of Teller Services staff discretionary limits
• Work with team members to identify potential process improvements
• Creatively schedule staff within the confines of existing budget approvals
• Partner with the Manager, Teller Services to maintain joint custody on specified combinations and ensure adherence to security requirements for cash custody and other monetary items
• Assist the Manager, Teller Services to monitor branch cash flow and maintain adequate levels of cash to meet branch requirements
• Assist the Manager, Teller Services with the review of system generated reports to identify variances and initiate corrective action

• Provide assistance and one-on-one mentoring to employees to assist them in meeting their targets
• Complete required SCU training; assist with scheduling of other staff for training

Qualifications:

• Grade 12 diploma, plus 1 year of post-secondary education
• 1 to 3 years of job related experience, or an equivalent combination of education and experience
• Knowledge of credit union/FI operations
• Supervisory experience is an asset

How well reward youYou can look forward to joining an organization that values teamwork and its membership. You will receive a competitive annual salary based on skills and experience. In addition you would be eligible for* variable compensation and matched pension plan *per SCU policies. You will also receive a great host of benefits, including:

• Extended medical, dental, vision benefits, plus a health spending account
• Short Term Disability, Long Term Disability, Life insurance, and AD&D insurance
• Employee Banking Benefits (i.e. free chequing account, low interest MasterCard, bonus rate on deposit and lending products)
• Opportunities for professional development
• Clothing allowance

Accessibility and inclusivityWe believe our employees should represent the diversity of our members and the communities in which we live and serve and we encourage all qualified individuals to apply. If you require an accommodation for the recruitment or interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we’ll work with you to meet your needs.Closing Date: September 18, 2022We thank all candidates for their interest, however, only those selected for an interview will be contacted.Job Type: Full-timeQuick Apply

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