SUPPORT SPECIALIST - Jobs in Winnipeg, MB

Job Description

SUPPORT SPECIALISTWinnipeg, MBManitoba Hydro is consistently recognized as one of Manitobas Top Employers!Great Benefits

• Competitive salary and benefits package.
• Defined-benefit pension plan.
• Nine-day work cycle which normally results in every other Monday off, providing for a balanced approach to work, family life

and community.

• Flex-time and partially remote work schedule (providing the option to work remotely two days per week), depending on nature

of work, operational requirements and work location.Manitoba Hydro is a leader among energy companies in North America, recognized for providing highly reliable service andexceptional customer satisfaction. Join our team of Manitobas best as we continue to build a company that supports innovation,commitment and customer service.Under the general direction of the Infrastructure Lead, you will be responsible for Network Administration duties related to thesupport of the Manitoba Hydro corporate network. This includes evaluating new networking technologies and assessing the impacton the corporate network of implementing these technologies. You will also be responsible for normal day-to-day administrationtasks including installation and maintenance of switching infrastructure, firewalls, network load balancers and wireless technologies.Duties also include participation in project work as well as providing technical support to internal Manitoba Hydro customers and enduser support.Responsibilities:

• Provide technical designs for network connectivity to Manitoba Hydro endpoints, data centers, on-premises and in the cloud.
• Act as the SME for networking on large corporate projects.
• Evaluate, design, implement and maintain emerging networking technologies such as SD WAN, ExpressRoute, and Azure

cloud networking.

• Design, implement, and maintain system health monitoring technologies.
• Design, implement, and maintain Cisco wireless infrastructure.
• Install and troubleshoot Cisco switching, routing, and wireless technologies.
• Plan and execute hardware and software upgrades to ensure technical currency.
• Work with end users to diagnose remote connectivity issues.
• Maintain accurate inventory of networking equipment and software.
• Participate in the procurement of hardware/software.
• Identify, monitor, and maintain the security of the network.
• Perform and analyze network packet captures.
• Work with end users and other technical groups to resolve system problems when necessary.
• Mentor and assist junior staff members.
• Keep abreast and assess new trends in the IT industry.
• Work overtime as directed and participate in an on-call rotation on a 24X7 basis.
• Maintain a high level of communication with other technical groups in the corporation.

Qualifications:

• A four year degree in Computer Science or Computer Engineering from a university of recognized standing plus a minimum of

five years related IT Support experience of which at least two years must be supporting Cisco networking products;OR

• A two year diploma in Computer Programming Technology from an institute of recognized standing plus a minimum of seven

years related IT Support experience of which at least two years must be supporting Cisco networking products.MANITOBA HYDRO IS COMMITTED TO DIVERSITY AND EMPLOYMENT EQUITY Reference Code: CO56626952-01

• Demonstrated ability in the implementation, maintenance, problem detection and resolution in the following areas:
• Networking hardware including access, distribution, and core switch technologies
• Firewalls
• Wireless technologies
• Azure/AWS Cloud Networking
• VPN Configuration
• Performance monitoring

• Experience with data centre infrastructure (cooling, racking, UPS)
• Capable of performance analysis at the network level.
• Familiar with Windows, Linux, Solaris operating systems.
• Excellent analytical and problem solving skills.
• Excellent interpersonal, oral, and written communication skills.
• Demonstrated ability to work in a team environment with the primary focus being customer service.
• Demonstrated commitment to keep up to date with current technology.
• Prepared to come in to work at any time during a 24-hour period to ensure system reliability.
• Prepared to be on-call on a rotational basis.
• Obtain and maintain a current Personnel Risk Assessment and a "Clear" security rating in accordance with Manitoba Hydro

policy P513.

• Critical Infrastructure Protection (CIP) Training is required and must be completed prior to transfer date and renewed annually.

Salary RangeStarting salary will be commensurate with qualifications and experience. The range for the classification is $40.34-$55.67 Hourly,$77,302.94-$106,667.34 Annually.Apply Now!Visit www.hydro.mb.ca/careers to learn more about this position and to apply online. The deadline for applications is NOVEMBER1, 2022.We thank you for your interest and will contact you if you are selected for an interview.This document is available in accessible formats upon request. Please let us know if you require any accommodationsduring the recruitment process.Quick Apply

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