Technical Support Specialist - Jobs in Winnipeg, MB

Job Description

At FlexNetworks, were Flexible, Well-Connected and Work from Home...and were searching for a customer focused Network Technical Support Specialist.If youre a talented Network Support professional, with proven organizational skills, a passion for structure and the ability to skillfully handle customer interaction, we want to hear from you! You will work remotely with a close team of experienced operations professionals to deliver fibre internet products throughout Manitoba. Everything we do is guided by the core principal of improving access to great internet. If this sounds like you, come help us shape the future of fibre internet in Canada.As a Technical Support Specialist, heres what youll do: - Level 2/3 Support – Assist and respond too NOC / Call Centre and Level 1 Technicians in understanding network related issues.- Answer, evaluate and prioritize incoming telephone calls, voice mail, and e-mail requests for assistance from customers experiencing problems with hardware, networking, and other network related technologies.- Monitor Networks - Receive calls from internal/external customers regarding trouble issues, capacity issues, and connection to multiple monitoring software.- Provide internal support assisting other departments: sales, finance, operations about new and existing provisioning orders.- Maintenance – Scheduled work for the upgrading, fixing, installing or decommissioning of hardware/software in POPs or the data centre.- Respond to customer trouble reports in a professional manner and on a timely basis.- Pro-actively identify customer affecting problems through the use of network surveillance tools.- Actively participate in the on-going upgrade and development of the network.- Prepare trouble tickets that accurately describe the nature of the problem and that summarize the initial actions taken by the NA- Take ownership of customer trouble reports to ensure that the corporate MTTR objectives are met. This includes the follow-up of any ticket referred to the second level support group or other groups within the company- Perform secondary network testing on customer trouble reports and provide initial MTTR estimate to the customer within 30 minutes of receipt of the report.- Follow up with the customer to ensure the technical problem is resolved.- Maintain, monitor and service the network.- Document network changes and updates- Escalate problems to senior level technical support when immediate resolution is not possible- Participate with other employees in rotating on-call to ensure high level service for customer issues.You will excel at the role if you have most of the following skills & qualifications, however we welcome applications from employees who are ready to grow in their career. If you feel you have 50% or more of the attributes listed below, please apply!- Minimum 2 years post secondary education in technical or computer systems to meet industry standard certification or equivalent experience- Minimum of 2 years experience working in the telecom industry.- Possess a solid knowledge and working experience of LAN/WAN/WIRELESS network equipment. CISCO, ARISTA, UBIQITI, MIKROTIK.- 5+ years solid experience with the following: Cisco IOS Routing and Switching, OSPF, BGP/MP-BGP and VPN technologies;- Experience with Unix/Linux/Windows/VM server environments is considered an asset;- Experience with SNMP, SYSLOG, DNS, SMTP, DHCP is also considered as a strong asset;- CCNA or equivalent designation considered an asset- Proven organizational and project management skills.- Demonstrated ability to learn and accept guidance and direction.- Be a supportive team player both within the department and with other departments.- Demonstrate commitment to excellence and life-long learning.- Maintain a valid driver’s license and access to a reliable vehicle.What we OfferWhy choose FlexNetworks Aside from our Flexible, work from home culture, we offer competitive compensation, a full benefits package and employer-matched RRSP program, paid mileage, and a robust annual bonus program.How to apply: If you think youd be a great fit for this role, please apply with a detailed resume and cover letter telling us why, no later than 12:00 p.m. July 15th, 2022.We welcome candidates from all backgrounds and lived experiences!We are committed to fostering a workforce in each of our locations that reflects the diversity of the communities in which we operate. FlexNetworks is an Equal Opportunity Employer that considers employment applicants without regard to age, race, colour, national origin, citizenship, religion, creed, sex, sexual orientation, marital status, disability or any other protected status. If you have any special needs requirements, please let us know. We will do our utmost to accommodate, in accordance with applicable local legislation.Job Type: Full-timeSalary: $55,000.00-$65,000.00 per yearBenefits:

• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Flexible schedule
• Life insurance
• Paid time off
• RRSP match
• Vision care
• Work from home

Schedule:

• 8 hour shift
• Monday to Friday
• On call

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