Technical Support Specialist, Storage - Jobs in Winnipeg, MB

Job Description

We are Canada LifeBeing a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.Working closely with colleagues, together we deliver on our shared purpose to improve for the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.Be your best at Canada Life.Technology redefines the way we work and deliver to meet business needs and elevate the customer experience. You’ll be part of an organization that is embracing modern technology, innovation and agile ways of working.Our Canada Technology team is a strategic partner in our business – with an ambition to be a forward-thinking, agile technology organization delivering secure, resilient and leading solutions that support Canada Life and the well-being of millions of Canadians.We are looking for a Technical Support Specialist, StorageThe Storage Services team is responsible for providing Storage operations and technical support services to meet the service requirements of the business for Canada Life.The Technical Specialist Storage – Disk and SAN role reports to the Manager, Storage Services, and is part of a team responsible for providing 7x24 hour support and consultation in the Disk and SAN environment.What you’ll do:The Storage Technical Specialist will provide support for Storage services across the enterprise, performing second level support and acting as a resource for technical infrastructure projects. Typical support activities include, but are not limited to, troubleshooting Storage and software issues, reporting, provisioning, patching and maintaining the Storage infrastructure for the Open Systems Data Protection environment.Provide day to day administration, operation and maintenance of the Open Systems disk array and SAN environmentProvides 2nd level Storage support of all the storage shared services with a focus on the disk and SAN environment.Identifies resource utilization trends and recommends options for addressing capacity issues in order to meet business requirements and service level targets.Works with teams to ensure smooth implementation of new/upgraded storage infrastructure.Provides support to other Engineering & Operations Support Specialists regarding the installation and configuration of software or hardware.Manages and monitors ongoing disk array and SAN performance and availability to ensure business service level expectations are met.Identifies process improvements and opportunities within enterprise storage.Operate within the framework of enterprise architecture and technology standards.Work with project teams to implement Storage services.Ensure systems are engineered to meet business service level expectations, as well as corporate I.S. standards.Provide ‘level 2’ service desk support for Storage Services.Acts as a subject matter expert on the disk array and SAN environment to projects as needed.Conduct problem management for technical problems and issues.Provides 7 x 24 on-call support on a rotational basis.Who you are:Degree or diploma in a related discipline (computer science) or an equivalent combination of training and experience.Minimum 5 years’ experience within a large-scale Information Services operation or a technical support organization.Working experience with PMX, VMAX, Isilon, ECS, Data Domain, V7000, FS7200, and Brocade would be an asset.Working experience of Open Systems disk array and SAN hardware, software, and tools.Strong analytical and problem-solving skills.Strong communication and interpersonal skills.Demonstrated ability to work effectively in a team environment.Experience applying instrumentation and automationKnowledge of I.S. processes including change, incident, and problem management.Knowledge of Open Systems storage systems tools and functions.Knowledge of system management tools.Knowledge of security management principlesWhat really sets you apart:Understanding of IaaS conceptsUnderstanding of product model teamingAn engineering and development mindsetWorking experience with Server Operating systemsWorking experience with ESX and UCSKnowledge of Data Protection management principlesKnowledge of Network management principlesKnowledge of iSeries and MainframeWhat you’ll like about working here:We offer a challenging, team-oriented work environment, competitive income and benefits, and opportunities for professional and personal development and growth. We provide a total rewards package that is competitive and consistent with our core values. Our variable incentive and compensation programs support our performance culture by rewarding our high achieving teams and individuals. Our health and dental benefits are flexible and comprehensive to suit a variety of needs.We also offer an employee pension plan, a share purchase plan, group RRSPs, discounted home and auto insurance and preferential rates for home mortgages.Be your best at Canada Life- Apply todayWe are one of Canadas top 100 employers!Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.Canada Life would like to thank all applicants, however only those who qualify for an interview will be contactedQuick Apply

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