Hirejobs Canada
Register
Auckland Jobs
Canterbury Jobs
Northland Jobs
Otago Jobs
Southland Jobs
Tasman Jobs
Wellington Jobs
West Coast Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

TRAINING, QUALITY & KNOWLEDGE MANAGEMENT LEAD - Jobs in Winnipeg, MB

Manitoba Hydro
Job LocationWinnipeg, MB
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

TRAINING, QUALITY & KNOWLEDGE MANAGEMENT LEADWinnipeg, MBManitoba Hydro is consistently recognized as one of Manitobas Top Employers!Great Benefits

  • Competitive salary and benefits package.
  • Defined-benefit pension plan.
  • Nine-day work cycle which normally results in every other Monday off, providing for a balanced approach to work, family life
and community.
  • Flex-time and partially remote work schedule, depending on nature of work, operational requirements and work location.
Manitoba Hydro is a leader among energy companies in North America, recognized for providing highly reliable service andexceptional customer satisfaction. Join our team of Manitobas best as we continue to build a company that supports innovation,commitment and customer service.We are seeking an experienced Training, Quality & Knowledge Management Lead, who, under the general direction of the Manager,Operational Excellence, will be responsible for establishing a structured approach to Training, Quality Management and KnowledgeManagement across the Customer Care division and will continuously evaluate divisional Learning & Development needs andoversee the planning, design, and delivery of onboarding, training, and coaching programs within Customer Care. This role is alsoresponsible for defining the content/knowledge management strategy, focusing on developing, auditing, and maintaining ahigh-quality knowledge repository base within Customer Care, while maintaining the quality of customer services against definedstandards, monitoring how regularly these standards are met, and ensuring they comply with relevant federal or provinciallegislation.This role reports directly to the Manager, Operational Excellence and involves working across departments to identify and implementopportunities to improve Customer and operational outcomes through adjustments to Training, Quality and/or KnowledgeManagement approaches.Responsibilities:
  • Collaborate with Learning & Development to design and deliver onboarding and ongoing training programs (curriculum
spanning Corporate and Industry-related training, Process and Technical training, as well as ongoing professionaldevelopment for team members).
  • Work with department managers to design and develop coaching programs for each department (including upskilling
Supervisors on Coaching approaches).
  • Ensure that training and onboarding materials are targeted, delivered in a timely manner and effective (using assessment
tools to capture timely feedback).
  • Maintain oversight of Customer Care procedures and practices to ensure they comply with local, provincial, federal and where
applicable, union regulations.
  • Collaborate with the Customer Care Director & department managers to report on and discuss quality control issues.
  • Work alongside the Quality Management Specialist to ensure that feedback from employees & customers is gathered and
incorporated into continuous improvement of materials and processes.
  • Maintain oversight of and promote collaboration and knowledge sharing through defining, supporting and encouraging the use
of the knowledge repository to employees of all skill levels, roles, and queues.
  • Assist department managers & supervisors in capturing new knowledge through a knowledge repository by providing relevant
coaching, training and support to champion a knowledge management culture.
  • Work alongside the Knowledge Management specialist to monitor progress by leveraging analytics to assess the impact,
engagement, functionality and effectiveness of the knowledge management strategy.MANITOBA HYDRO IS COMMITTED TO DIVERSITY AND EMPLOYMENT EQUITY Reference Code: CO56620312-01Qualifications:
  • A four year Degree in a related discipline, plus a minimum of five years of directly related experience in training and
development needs analysis, design, implementation and evaluation;OR
  • A two year Business Administration Diploma in a related discipline, plus a minimum of seven years of directly related
experience in training and development needs analysis, design, implementation and evaluation.
  • Must be willing to complete a Certificate in Adult Education learning.
  • Extensive knowledge of instructional design theory and adult learning principles.
  • Demonstrated ability to facilitate online and in-person training sessions with a variety of audiences.
  • Highly developed written, verbal, and interpersonal communication skills, with the demonstrated ability to communicate
effectively and tactfully; while adapting to changing, diverse audiences.
  • Demonstrated application of corporate policies, procedures, and collective agreements.
  • Demonstrated facilitation and coaching skills.
  • Must possess a valid Province of Manitoba Drivers Licence with appropriate class.
Salary RangeStarting salary will be commensurate with qualifications and experience. The range for the classification is $40.04-$55.25 Hourly,$76,728.86-$105,875.12 Annually.Apply Now!Visit www.hydro.mb.ca/careers to learn more about this position and to apply online. The deadline for applications is OCTOBER4, 2022.We thank you for your interest and will contact you if you are selected for an interview.This document is available in accessible formats upon request. Please let us know if you require any accommodationsduring the recruitment process.Quick Apply
  • Terms & Conditions
  • New Privacy
  • Privacy Center
  • Accessibility
For Job Seekers
  • Browse Jobs
  • Advanced Job Search
  • Emplois Quebec
For Employers
  • Post a Job
  • SimplyHired OnDemand
Stay Connected

APPLY NOW

TRAINING, QUALITY & KNOWLEDGE MANAGEMENT LEAD Related Jobs

© 2021 HireJobsCanada All Rights Reserved