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| Job Location | Winnipeg, MB |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Full Time |
Virtual Customer Service Representative Career Opportunity!The Dufresne Group is currently seeking a Virtual Customer Service Representative for our eCommerce Team within our Home Office located at 147 Commerce Drive in Winnipeg, MB .As a Virtual Customer Service Representative, you will be responsible for maximizing virtual store sales and profitability by effectively managing the administrative component of our customers in store & after sales experienceThe Dufresne Group is committed to investing in our team members; we offer:Market competitive wages;Comprehensive benefits plan and excellent employee discounts;Employer Sponsored Retirement Savings Plan;Career growth and continuous development;Respectful and family-oriented working environment with strong company values.As a Virtual Customer Service Representative, you will:Ensure excellent customer relations by responding to customer needs consistent with company standards, culture and business practicesEnsure efficiency and accuracy in relation to:customer orientationcustomer inquiries (via email and/or phone)payment managementfollow policy and proceduresreport maintenancesales order entry detailsstores open order summarysales order invoice reconciliationEnsure effective and timely interactions with other departmentsAlways keep the customers’ best interest in mindAs a successful candidate you will have the following:High school diploma, GED or equivalent skills and experienceExcellent communication and interpersonal skillsWell-organized, ability to follow through tasks to completionOver 2 years of experience in customer service environmentDemonstrated working knowledge of MS Office products and ability to learn in-house computer programsAble to work during retail hours (days, evenings, weekends and holidays)May be required to be scheduled for shifts ending at Midnight CSTApply now!The Dufresne Group welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.Quick Apply
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