Visitor Experience Ambassador - Jobs in Winnipeg, MB

Job Description

Job Title: Visitor Experience Ambassador (part-time)This part-time position will be 16-30 hours per week and requires availability Thursday to Sunday. Shifts will include some evenings, and a minimum of one weekend shift per week.General Description:In this role the successful candidate will be responsible for encouraging and guiding FWA visitors to explore, learn and connect with nature so as to further our mission and mandate. Key responsibilities include working as an ambassador of FWA in Visitor Reception through the orientation of visitors with programs, activities and events. This individual will help operate the Nature Shop by providing information about products to visitors, maintaining stock and displays, as well as by processing all sales transactions. This individual will have strong customer service, organizational and decision making skills. This individual will have a demonstrated ability to problem-solve and to be adaptable.Supervisor: Retail & Visitor Experience CoordinatorPrincipal Tasks:General Reception: 50%

• Greet all visitors and promote FortWhyte attractions/activities/programs
• Assist the Retail & Visitor Experience Coordinator in organizing, promoting and fostering high quality visitor experiences
• Process sales transactions for admissions, memberships, program fees, etc.
• Answer incoming telephone calls, directing them to appropriate staff members or providing answers to general questions
• Refill brochure racks as needed
• Record visitor attendance statistics daily
• Tally cash deposits at the end of day
• Open and close the Alloway Reception Centre and property gate
• Work with a variety of volunteers
• Work to develop relationships with visitors, donors and members

Retail Services: 40%

• Process sales from the Nature Shop
• Assist the Retail and Visitor Experience Coordinator in ordering, reordering and sourcing products
• Price newly received inventory
• Display Nature Shop inventory (windows, shelving and mannequins)
• Monitor stock movement and inventory levels
• Gain a broad knowledge base regarding the products for sale
• Assist customers with purchasing decisions
• Re-stock merchandise on an ongoing basis
• Order special requests for out of stock inventory items
• Assist with the ongoing maintenance & cleaning of the store, stockroom and “nest”
• Order supplies as needed for the Nature Shop & Buffalo Stone Cafe

Other duties as assigned: 10%

• Assist with COVID-19 related sanitizing duties including: maintaining a sanitized workspace, cleaning commonly touched surfaces withing the Alloway Reception Centre, and bathroom sanitizing as needed
• Assist with special mailings
• Assist accountant with various activities
• Maintain database as required
• Assist during evening events

Selection Requirements:

• Genuine enthusiasm for FortWhyte Alive and its mission
• Working knowledge of Microsoft Office
• Retail experience a definite asset but not required
• Experience in hospitality and tourism industry an asset
• Good interpersonal and communication skills
• Private transportation to FortWhyte Alive
• Proof of COVID-19 vaccination required for all FWA employees, volunteers & board members

Position open until filled.FortWhyte Alive is committed to building a diverse and inclusive workplace. Employment equity may be a factor in selection for this position. We welcome and encourage applications from Indigenous people, Black people, People of Colour, LGBTQ2S+ people, and people with disabilities.Quick Apply

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