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Workforce Management Analyst - Jobs in Winnipeg, MB

Intrado
Job LocationWinnipeg, MB
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Job DescriptionFor this opening we will consider candidates from the following locations: Winnipeg,MB,Canada | ,ON,CanadaWorkforce Management AnalystIntrado is looking to hire a Workforce Management Analyst to join our Life & Safety business segment.Essential Duties:

  • Create and distribute a variety of scheduling reports to management as necessary
  • Review recommendations to improve staffing utilizing mandatory assigning of extra hours, premium hours, and prearrange excused time
  • Determine where new employees are needed and prepare salable hiring schedules by shift while ensuring all deficit hours are filled adhering to departmental policies and procedures
  • Ensure that departments receive timely and updated information regarding hiring and training
  • for all local line groups
  • Submit for supervisory approval recommendations to improve methods and procedures while adhering to departmental policies and procedures
  • Review and administer temporary and mandatory schedule change requests, approving or
  • denying requests based on current and upcoming production needs
  • Ensure that all operator and scheduling information is processed and entered in the system in an accurate and timely manner
Minimum QualificationsEducation:
  • Bachelors degree from an accredited college or technical school with major course work in computer science, statistics or related field required. Equivalent work experience in a similar position may be substituted for educational requirements.
Experience:
  • Minimum one year of experience in staff forecasting required, preferably in a client operations or call center environment
  • Proven ability to perform analysis to support scheduled production calling, ensuring adherence to departmental policies and procedures
Compensation:
  • Want to love where you work At Intrado, we offer a comprehensive benefits package that includes what you’d expect (medical, dental, vision, life and disability coverage, paid time off, a 401(k) retirement plan with company match and flexible spending accounts), and several that go above and beyond (tuition reimbursement paid parental leave, access to a robust library of personal and professional training resources, employee discounts, critical illness, hospital indemnity and pet insurances, identify protection and more)! Apply today to join us in work worth doing!
ABOUT USConnecting people with each other and the right information is mission critical. Our Company develops innovative cloud-based technology to make it easier, more effective and more efficient to make the right connections. Our solutions put people in sync with each other and the right information, so they gain the insight needed to reach better decisions on the issues that matter most. We do it with a laser focus on reliability.The Company is a leading provider of technology-driven, communication services, serving Fortune 1000 companies and other clients in a variety of industries, including telecommunications, retail, financial services, public safety, technology and healthcare. For more than 30 years, we have been leading the way in hosted and cloud-based solutions.Our solutions connect people with each other and the information needed to gain insights for better decisions on the issues that matter most – Information to Insight.Our Company has sales and/or operations in the United States, Canada, Europe, the Middle East, Asia Pacific, Latin and South America and is an Equal Opportunity Employer – Veterans/Disabled and Other Protected Categories. Our Company welcomes and encourages applications of individuals with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.ABOUT THE TEAMIntrado’s Life & Safety division is responsible for some critical parts of our everyday life. Our solutions are responsible for everything that happens after a 9-1-1 call is placed – call routing, delivery, location determination and data management. Whether you call from a landline, cell phone or text 9-1-1, we make sure first responders get the right information at the right time so they can save lives.Intrado also provides notifications to the utilities, healthcare and educational sectors. Our platform provides multi-modal communications that meet an individual’s contact preference and routes over 4 billion notifications each year. At the end of the day, Intrado believes that keeping people in our communities safe, connected and healthy is a top priority.Quick Apply
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