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Customer Service Specialist - Jobs in Acheson, AB

TCL Supply Chain | Supply Chain
Job LocationAcheson, AB
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Role Purpose:To ensure the delivery of consistent operational processes and results across multiple regions / sites for a specific customer account.Key Accountabilities:Customer

  • Primary point of contact with customer in regards to operational performance (in conjunction with account manager)
  • Communication of Operational: Actions, Results, and Initiatives to / from customer, to / from site
  • Assist Business Development Manager with account growth strategy
  • Create / Ensure customer contract requirements are clear, correct and executable
Process
  • Monitor service levels on site to ensure that performance statistics meet customer and company requirements.
  • Establish and Monitor Customer specific work processes on customer sites (compliance with customer specific contract requirements including SOPs, etc.)
  • Champion Continuous Improvement Process initiatives across customer sites
  • Ensure the transfer of best practices across customer sites
  • Execution of on-site Customer projects / strategic initiative(s) as assigned by management
Required Education and Experience:
  • High School Diploma, required
  • Bachelors Degree, preferred
  • 1-2 years in an administrative or similar role, required
  • 2 years of Logistics industry experience, preferred
Our Organization is an equal opportunity employer. We are committed to accommodating applicants with disabilities throughout the hiring process. Accommodations for job applicants with disabilities will be provided upon request.Brand: TCL Supply ChainAddress: 26875 96 Ave Acheson, AB - T7X6J2Property Description: 5138 - Acheson ABProperty Number: 5138Quick Apply
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