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Job Location | Acheson, AB |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Full Time |
Champion Petfoods is expanding! We are excited to announce we are looking for an IT Support Analyst to join our rapidly growing company.Champion Petfoods is an award-winning pet food maker with a reputation of trust spanning 35+ years. Founded in a small town in Alberta, Canada, Champion – with its ORIJEN® and ACANA® brands – is a key player in the global premium pet food industry across three major geographic regions. Our purpose, To Earn Pet Lover Trust Every Day so Pets Thrive for a Lifetime, provides the foundation for our highest aspirations as a company.We would love to hear from you if you are passionate about personal and professional growth and see yourself as a key player contributing to our continued success as an award-winning company.SummaryThe IT Support Analyst has primary responsibility for identifying and implementing timely and effective resolutions to end-user productivity issues as they relate to IT-serviced computer operations throughout the Company. This position is required to manage and record all issues in Champion Petfoods’ IT ticketing system and to achieve incident resolution by conducting question/problem diagnoses, guiding users through to issue resolution, and communicating technical solutions in user-friendly language. The IT Support Analyst also has responsibility for configuring, installing, and supporting the Company’s hardware and software and for assisting in the research, testing, and evaluation of new hardware and software to determine efficiency, reliability, and compatibility with existing systems.Reporting to the Manager, Desktop & IT Support, this position is located in the Champion Kitchen in Acheson and requires some travel to other Champion locations (Morinville, West/South Edmonton).Responsibilities