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IT Support Associate II - Jobs in Acheson, AB

Amazon Dev Centre Canada ULC
Job LocationAcheson, AB
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

  • 1+ year experience in maintaining laser printers
  • 1+ year experience with Cisco/networking and either Linux and/or Microsoft
  • High School or equivalent diploma
  • 1+ year of practice in the set up and installation of computer and networking equipment in a professional environment
Job summaryAbout OpsTech ITOperations is at the heart of Amazon’s business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OpsTech IT provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Together, we take ownership for what we do — whether supporting IT infrastructure, developing new technology in-house, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them.About The RoleAs an IT Support Associate II, you will use your skills to support the operations team in resolving technical problems within an Amazon Operations facility that span across a multitude of technical disciplines. We are committed to improvement; you will be encouraged to participate in career development opportunities as presented to progress your career at Amazon.What Do We OfferAmazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1. Come as you are because jeans, t-shirts, sneakers and sometimes a neon safety vest will be your daily outfit.Responsibilities include, but are not limited to
  • Allocating, maintaining, and troubleshooting of IT equipment used in Amazon Operations facilities.
  • Handling support requests and procedures across the network.
  • Assisting in training new hires.
  • Continuous learning of new technologies.
  • Supporting customers from multiple buildings in the area, as well as remote customers.
  • Moving up to 49lbs as well as standing and walking for shifts lasting up to 12 hours.
Preferred Qualifications:
  • CompTIA A+, CompTIA, Network +, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation) or other IT industry standard certifications
  • Experience troubleshooting integrated and interdependent computer systems
  • Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals
  • Ability to prioritize work based on department and production objectives
  • Service Management, Project Management, and Inventory Management skills
  • Excellent written and verbal communication skills
  • Ability to work, prioritize and make decisions independently in a fast-paced production environment
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. If you would like to request an accommodation, please notify your Recruiter.Quick Apply
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