Guest Services Associate / Food Service Attendant - Jobs in Bonnyville, AB

Job Description

MasterBUILT® Hotels develops, builds, manages and invests in best-in-class, select service hotels across Canada. MasterBUILT lives and breathes hospitality, developing more ground up hotels than other company in North America. As a Platinum Standard winner of Canada’s Best Managed Companies, MasterBUILT believes in investing in the development of talented people with a passion for delivering exceptional results and a desire to learn and grow.Microtel Inn & Suites by Wyndham is an all new construction, limited service hotel brand targeting the midscale segment of the market. Part of the Wyndham Hotel Group family of brands, Microtel has won the JD Power & Associates award for top guest satisfaction in its segment 12 of the past 13 years – an unprecedented achievement in any industry – and has consistently been rated #1 in its segment for RevPAR market penetration in the U.S. (based on STR data).Within Canada, Microtel is the fastest growing new construction brand in the country with over 40 new hotels scheduled to open by 2025. Microtel’s rapid growth is backed by the strength of MasterBUILT® Hotels’ commitment to develop at least 75 Microtel hotels by 2036, making it one of the most dynamic new brands to ever enter the Canadian marketplace.NEW OPPORTUNITY:GUEST SERVICES ASSOCIATE / FOOD SERVICE ATTENDANTMicrotel Inn & Suites Bonnyville, ABReporting to the Guest Services Manager or their designate, the Guest Services Associate / Food Service Attendant will work diligently to ensure the quality, cleanliness and service of the property are consistently maintained. They must be committed to the achievement of professional work standards and demonstrate a positive, proactive approach to empowered decision making in relation to guest care and contribution to room revenue. They must be committed to the achievement of professional work standards and demonstrate a positive, proactive approach to empowered decision making in relation to guest care and contribution to room revenue.Additionally, they will be responsible for assisting with meal preparation, food handling and service to lounge guests. They will ensure guest satisfaction, quality assurance standards and guest security and safety. This is a full-time position that requires availability to work early mornings, late evenings and weekends.RESPONSIBILITIES:

• Perform check-ins and checkouts, paying special attention to accuracy and detail
• Ensure each guest has received exceptional service
• Handle all guest requests in an expedient and professional manner. Ensure special requests are dealt with appropriately
• Positively respond to guest queries/complaints and requests, providing positive solutions and ensuring follow-up
• Provide guests with the necessary information that may include restaurant recommendations, driving directions, assistance to local services and transportation alternatives
• Operate the front desk equipment such as the reservation system, hotel switchboard, calculator, copier and key card machines
• Complete assigned tasks and paperwork as delegated by management team. This may include some accounting, basic data analysis and processing
• Maintain cleanliness of workspace
• Liaise proactively and continuously with the Housekeeping and Maintenance departments to ensure seamless operations and exceptional guest service and guest/co-worker safety by reporting of suspicious persons and handling of keys/cash

Meal Preparation and Food Handling

• Use manual and electrical appliances to clean, peel, slice and trim food items
• Stock refrigerators and salad bars
• Prepare, heat and finish simple food items
• Portion and wrap food items
• Package take-out food items
• Keep records of the quantities of food used
• Receive, unpack, and store supplies in refrigerators, freezers, cupboards and other storage areas.
• Maintain inventory of non-alcoholic and alcoholic beverage in the lounge
• Clean and sanitize kitchen including work surfaces, cupboards, storage areas, appliances, and equipment
• Maintain cleanliness of work area, including proper waste disposal

Service

• Take customers orders
• Serve customers’ tables
• Serve alcohol beverages in accordance to municipal and/or provincial liquor guidelines

Purchase Transactions

• Verify cash float count at beginning of each shift
• Remit all transactions according to payment type
• At end of shift, assist in reconciliation of all transactions with Front Desk department

QUALIFICATIONS:Experience Required

• 1-2 years of experience in a customer service-oriented role
• Previous hospitality experience an asset
• Familiar with general office equipment such as photocopiers, scanners, etc.
• Previous food service and/or serving experience considered an asset

Mission Critical Competencies

• Ability to demonstrate being a team player
• Excellent communication and interpersonal skills
• A fun, positive attitude with a sense of humour
• Committed to realizing all our Core Pillars (core values)

Desired Education

• A High School Diploma or GED required

WORKING CONDITIONS:

• Must be of provincial legal age to serve alcoholic beverages
• Must undergo training and obtain certification to serve alcoholic beverages
• May be required to lift boxes at least 30 lbs.
• May be required to perform repetitive tasks
• May be physically demanding, including standing for extended periods
• May be required to work weekend shifts, early mornings or late evenings

TO APPLY:Please apply online at https://masterbuiltsuperior.bamboohr.com/hiring/jobs/221. We thank all applicants for their interest, however only those deemed qualified by the hiring manager will be contacted for an interview. No phone calls please.Quick Apply

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