Systems Support Analyst - Jobs in Bonnyville, AB

Job Description

About Lakeland Credit UnionLakeland Credit Union (LCU) is a provider of financial products and services assisting our members in Bonnyville, Cold Lake and surrounding rural communities for over 80 years. We believe in community, integrity, excellence, the co-operative system, and our people.Lakeland Credit Union is an employer who can help you shape your career, right here in the Lakeland. We are focused on creating a leading-edge financial institution where everyone works together to achieve our personal and financial goals, at the same time building a better community. It’s simply part of the way we do business, and what earns us loyalty from our members and their families.Our workplace culture encourages employees to treat each other with respect and challenge each other to be our best. Happy employees looking forward to coming to work each and every day. Employees that have a sense of purpose, feeling valued and engaged are going to pass that along to our members. Our Executive Leadership team is committed to open communication and swift decision-making for the betterment of our work environment. We pride ourselves on having every voice heard and providing our employees with a real chance to make an impact in our healthy, dynamic credit union.To learn more about us and the services we offer, please visit our website at lakelandcreditunion.com.About the OpportunityWe have an opportunity for a Systems Support Analyst to join our IT team! Reporting to the Manager, Information Systems, this role will provide expert level support to all system users by troubleshooting basic problems related to hardware, software and ancillary equipment.More specifically, some of your responsibilities include, but are not limited to:

• Troubleshoot and support standard desktop operating systems, applications and infrastructure issues (network connectivity, printing, internet).
• Perform account management and maintenance for various applications and systems (i.e., create or modify user accounts and permissions, perform password resets)
• Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
• Perform onsite analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions, including offsite repair for remote users as needed.
• Assists with Systems Management tasks in such areas as Server Management, Networking, Virtual Server Management, and Active Directory.
• Work with vendors to provide support and implement solutions.
• Creating and updating technical documentation and user guides.

More About YouIn order to qualify for this role, you will need a minimum of two years’ experience providing support in a help desk environment. Diploma in Computer Science or Business Information Technology would be an asset.As our ideal candidate, you have a passion for delivering superior, personalized service to our members, while being dedicated to continuous learning and improvement. You have strong analytical skills with the ability to analyze requests and problems to identify and implement effective solutions. You are focused on the details with effective time management skills and a high level of initiative.Above all, you are flexible and adaptable, and empowered to positively contribute to the success of the organization while building a long-term career with LCU!About the BenefitsAs a valued member of our independent financial institution, you will be awarded a competitive salary negotiable based on experience, along with a host of benefits, including:

• Extended health, dental and vision benefits
• Flexible spending account
• Vacation negotiable dependent on experience
• Variable bonus and incentives depending on hitting targets and branch performance
• RRSP matching
• Discounted employee financial services benefits
• Relocation assistance
• Opportunities for personal and professional development
• Employee bonding events, Christmas parties, and summer socials!

Move beyond a job with crazy hours and unpredictable schedules. Choose to make a real difference in peoples lives and in your community by applying your skills and knowledge at your locally owned financial institution. Join a professional, caring and supportive workplace to move your career forward.Apply for a role at Lakeland Credit Union today and start changing lives, one member at a time. Live. Grow. THRIVE here!Schedule for this job

• Monday to Friday

Additional pay offered

• Bonus pay

Benefits offered

• Extended health care
• Dental care
• Vision care
• RRSP match
• Paid time off
• Wellness program
• Tuition reimbursement

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