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Director of Event Sales & Services - Jobs in Calgary

Fairmont
Job LocationCalgary
EducationNot Mentioned
SalaryNot Mentioned
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent

Job Description

Job DescriptionDirector of Event Salesamp; ServicesThe Director of Event Salesamp; Services will spearhead a vibrant team dedicated to delivering flawless events both within Fairmont Palliser and at off-site locations. With a focus on excellence, they will oversee a wide range of events, from annual gatherings to prestigious conferences, weddings, and intimate meetings, aiming to surpass projected revenue targets while ensuring seamless execution and client satisfaction.

  • Oversees all Event Sales (Local and Group)
  • Manages Local and Group Markets assigned including Key Accounts from initial booking to execution.
  • Handle protocol-related activities and VIP visits.
  • Further to function bookings - prepares event contracts and distribute conference agendas and prepares event orders.
  • Conduct site inspections and food tastings with prospective and repeat customers to understand and exceed guest needs.
  • Prepare departmental budget and forecasts, ensuring effective cost control within set parameters.
  • Establish and maintain rapport with clients throughout the event process, exceeding their expectations and encouraging repeat business.
  • Work closely with the Director of Sales and Marketing to prepare monthly forecasts and review performance metrics.
  • Control function space utilization and ensure the Fairmont standards are met.
  • Develop annual business and marketing plans for the department in collaboration with the Director of Sales and Marketing.
  • Ensures proper maintenance of meeting and function rooms is communicated.
  • Coordinates with Reservations and Client Flow with Food and Beverage outlets.
  • Maintains compliance with Health and Safety standards and companyquot;Sustainability quot; initiatives.
  • Participates in relevant meetings within the hotel and the local community, representing the Event Sales and Services areas.
  • Maximize employee satisfaction through monthly and annual performance reviews and training coordination.
  • Conduct periodic departmental audits to ensure adherence to core standards.
  • Implement policies and procedures to ensure the successful transition of group requirements and exceed budgeted revenues.
  • Actively seek new business and catering events through prospecting to meet revenue targets.
  • Set goals and activities with Sales and Services Managers, conducting regular meetings to review event activities and goals.
  • Collaborate with Sales Managers to ensure contractual terms are met and function space is maximized.
  • Liaise with in-house AV supplier to maximize audiovisual revenues.
  • Develop and lead a motivated, competent, and cohesive team through incentive and performance management programs.
  • Administer the department budget in a fiscally responsible manner and manage the hiring and training of new team members.
  • Balance operational, administrative, and colleague needs while following all safety policies.

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