Manager, IT Infrastructure - Jobs in Canada Place

Job Description

Position: Manager, IT InfrastructureLocation:Vancouver, CanadaDepartment: Information Technology Reports To:Director, Infrastructureamp; Operations Position SummaryThe Manager, IT Infrastructure at Seapeak will be responsible for leading and managing the successful delivery of the core infrastructure services, providing leadership across many technical disciplines.This includes Network, Security, Cloud services, physical and virtual infrastructure, Microsoft Operating Systems, storage, virtualization, physical data rooms, backup solutions and operations, disaster recovery (DR), business continuation (BCP) hosting solutions, and management of vendors.The role will involve directing a global group of highly motivated technical resources, ensuring that services are delivered within agreed-upon scope, standards, and client satisfaction which meets or exceeds operational excellence goals. Hands-on expertise working alongside the team members on a regular basis will be required. Global travel to regional office locations will be essential from time to time either to train and coach direct reports, or for maintenance purposes of Seapeak’s regional infrastructure services. Major Responsibilities

• Provide overall management (strategy, planning, coordination, execution, support) of information technology utilized across all areas of technical operations.
• Utilize extensive expertise, solution-oriented thinking, and service dedication to build and maintain the continuous commitment of IT to support the company.
• Manage all activities of internal/external resources within the group or service delivery area.
• Responsible for budget commitments and forecasting for the group or service delivery area.
• Conduct design review of systems and applications to ensure adherence with identified stability, performance, and security standards.
• Design and implement cyber controls and IT infrastructure onboard vessels that covers both IT and OT.
• Lead the development, implementation, and oversight of the Seapeak’s cybersecurity operating model, strategy, architecture, policy, procedures, and standards to protect Seapeak’s corporate IT and Operational technology (OT) assets on board vessels commensurate with industry threats and aligned to company objectives.
• Develop and champion standardized technical operations processes and provides global leadership in ensuring that those processes are followed. Technical processes include hardware and OS deployment processes, deployment documentation, KPIs, QAs.
• Perform risk assessments of new platforms and services for both IT and OT (Operational Technology). Oversee cybersecurity risk assessments of technology service providers during the selection process and ongoing as required.
• Global Backup operations. Ensure global backups are consistently configured, executed, and validated to defined standards and support recovery under all agreed failure scenarios. Maintain a documented global off-siting strategy.
• Manage dedicated technical operations staff including annual goal setting and evaluation.
• Deployment and management of Windows Operating systems including overseeing regular maintenance and patching.
• Oversee the standardization and management of Microsoft Active Directory including ensuring data quality standards, appropriate access rights and restrictions, reliable Cloud synchronization and authentication.
• Leads or directly participates in the operational deployment of standardized hosting environments including planning provisioning, maintenance, and support.
• Maintain and manage software licenses and annual renewals.
• Provides input to enhancements of global solutions in all areas as required, participates in global IT management group, including both the global management and technical on-call rotation.
• Participates and leads technical projects as required. Regularly acts as technical implementation lead on deployments of new technology.
• Collect and maintain operational documentation from all specialists technical areas to maintain a master operational support document.
• Responsible for hiring technical staff.
• Ensure preventative maintenance of hardware under scope.
• Provide 3rd and 4th level technical escalation support for:
  • M365 Environment (Exchange, Teams, Security, Compliance, ATP, SharePoint, Yammer)
  • Azure (Conditional Access, VM’s, Azure Security, MFA, Enterprise Applications and Registrations, Workbooks and KQL, ASR, PIM, and Storage
  • AWS (S3)
  • VMWare
  • Veeam Suite
  • On-Premises Infrastructure
• Oversees the IT monthly downtime and coordinates with technical and application support team.
• Acts as the Change Manager within the standard change management process, and ensures proper process is followed by the rest of IT.
• Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks and participating in professional societies.
• Manage and maintain vendor/supplier relationships.
• Occasional travel to regional offices or vessels around the world
• Challenge the status quo.Question why we do things.

Requirements (Knowledge, Skillsamp; Abilities)

• Bachelor #39;s degree in computer related studies or equivalent experience.
• Substantial experience in IT technical support in increasingly responsible roles within large enterprise/global environments.
• Minimum 7 years of technical experience in the IT industry is preferred in addition to 3 or more years of management experience.
• Experience in managing complex computing environments globally and across multiple sites.
• Understanding of Network, Cloud, Security and Infrastructure hardware and software including but not limited to Microsoft Azure, AWS, O365, Cisco switches, wireless and router, Checkpoint firewall, Veeam Backups, Storage area network, HP server hardware, Advance threat protection using various tools and automation, Citrix, VMware, Cloud integration.
• Solid IT project management experience; people leadership and management experience.
• Knowledge and experience with networking and security solutions in large global enterprises.
• Advanced experience with Microsoft Windows server, workstation, and cloud environments.
• Proficient in troubleshooting all levels of technical solutions from desktop to data center.
• Strong leadership abilities in enforcing global standards.
• Excellent oral and written communication and exceptional organizational skills. Able to guide others in conforming to defined organizational standards.
• Detail oriented, able to approach problems logically and able to prioritize responsibilities.
• Well organized and able to prioritize and complete tasks without guidance or prompting.
• Committed to continuous study and learning to maintain a high degree of currency in technology.
• Must live within commutable distance to our Vancouver office and be available to attend on any given day at short notice. Working from home is permitted in accordance to current company policy.
• Valid passport and willing to travel on a global basis including locations such as Bahrain, Singapore, Philippines, United Kingdom, Spain, and Denmark.

Preferred:

• Knowledge of various Maritime industry specific technology such as VSAT, Inmarsat.
• Knowledge of Maritime Cyber Security regulations and certifications (IMO,TMSA,SIRE,SOLAS), and able to design Cyber Security and IT infrastructure as per the regulations.

Benefits Package

• Target Annual Bonus Plan
• 17 vacation days, growing to 30 days with service, plus statutory holidays
• 100% company paid benefits for employee and direct dependents includes extended health, dental, vision, group life insurance, AD amp;D, STD and LTD
• Health Care Spending Account of CAD500 / year
• Global Medical Assistance
• Employee Assistance Program
• Flexible Spending Allowance CAD 1,500/year

About UsSeapeak is one of the world’s largest independent owner-operators, with ownership interests in over 90 LNG, LPG, Ethane and multigas carriers, and an LNG regasification terminal. With investment from our sponsor, leading alternative investment firm, Stonepeak, there has been a positive repositioning for our company with focus on growth-based commercial diversification. Delivering on our goals to expand our fleet and diversify our portfolio, Seapeak has most recently acquired Evergas for $700 million, which primarily focuses its operations on the shipment of ethane – an even greener global fuel source.Our business is important – we are powering the day-to-day lives of so many – and we are looking to build our Team to support our growth through acquisition and newbuild orders.At Seapeak, we are committed to building successful careers and future leaders. Join us! For the chance to be empowered, to make decisions and be part of a supportive, high-achieving Team.We set the standard for industry. We are solution driven, accountable for results and measured by success.#WeSetTheCourse#LI-hybridPowered by JazzHR