Team Lead, English E-Commerce Content & Localization - Jobs in Chabanel, QC

Job Description

Company DescriptionSSENSE (pronounced [es-uhns]) is a global technology platform operating at the intersection of culture, community, and commerce. Headquartered in Montreal, it features a mix of established and emerging luxury brands across womenswear, menswear, kidswear, and Everything Else.SSENSE has garnered critical acclaim as both an e-commerce engine and a producer of cultural content, generating an average of 100 million monthly page views. Approximately 80% of its audience is between the ages of 18 to 40. It is privately held and has achieved high double digit annual growth and profitability since its inception.Job DescriptionReporting to the Associate Manager of English Content, the E-Commerce Team Lead supports the daily E-Commerce English team. They are responsible to ensure all production needs are met across product categories and studio locations. The ideal candidate is passionate about operational excellence, has a deep understanding of fashion and e-commerce writing and is energized by leading a team of creatives to do their best work. This role requires a highly collaborative style and the ability to influence and motivate others to drive performance results.ResponsibilitiesOperational Coordination - 50%

• Liaise with the Associate Manager of English and Training & QA Specialist to achieve daily production targets while adhering to strict written standards
• Collaborate closely with Copy Coordinator to ensure production and booking needs are met
• Collaborate closely with Studio Planning & Producing, as well as Merchandising team to ensure copywriters have access to the appropriate amount and type of products at any given time
• Oversee the copy room workflow and provide operational direction and leadership to product copywriters
• Ensure studio stakeholders are provided with regular updates and visibility and apply action plans to handle delays that impact the content, schedule, or quality
• Implement scalable processes, procedures, and systems to drive operational effectiveness, and operationalize studio initiatives and business strategic objectives
• Report on performance metrics and KPIs to provide actionable corrective measures to improve the flow of operations, and production throughput
• Manage cleanliness, supplies, and safety in the copy room
• Collaborate with the Planning and Producing department to vet capacity and resource plans against the production forecast, identify potential capacity and capability risks and recommend contingency plans

People Leadership & Team Development - 30%

• Support the Manager’s recruiting strategy by screening, interviewing, and onboarding new full time and freelance copywriters
• Support the Manager with the onboarding of new team members
• Manage daily bookings and maintain a high-caliber roster of freelancers during peak production times to supplement full-time staff
• Develop and implement talent resource plan and work schedules to accommodate seasonal requirements
• Support in the Performance Management process for all team members by conducting performance reviews and establish development plans
• Provide mentorship catalyzing growth through coaching and team building
• Ensure team mobilization by regularly gauging team spirit and implementing appropriate means to create a work environment that fosters healthy communication, collaboration, and productivity

Project implementation & Continuous Improvement - 20%

• Contribute to the implementation of studio and business initiatives by applying operational best practices, engaging in cross-departmental collaboration with a continuous improvement approach
• Initiate and develop actionable execution plans to optimize daily operations, productivity and communication
• Proactively identify opportunities to enhance tools, standardize, and optimize procedures related to product copy services

Qualifications

• College or Bachelor’s diploma in fashion management or a related field
• A minimum of 3-5 years of experience in fashion e-commerce environment or studio setting
• 1-2 year experience in a leadership or management role
• Excellent knowledge of garment construction, fashion media/history, and e-commerce content production
• Proficient in Microsoft Excel and Google Sheets
• Excellent written and verbal communication skills in both French and English
• Experience with drafting, documenting, and implementing new procedures
• Knowledge of written content creation is an asset
• Open to working evenings and weekends as required

Skills

• Strong leadership skills
• Solution-oriented mindset and can-do attitude to overcome challenges
• Experience and desire to develop talent
• Natural ability to build relationships and to work in a team environment
• Ability to thrive in a fast-paced environment and master frequently changing production and project priorities
• Detail-oriented with strong time management and organizational skills
• Capacity to synthesize, analyze and present reporting information to technical and studio business stakeholders at various levels of the organization

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