Case Manager - Jobs in Douglas, MB

Job Description

Case Manager - Isle of ManSome careers shine brighter than others.If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.As an HSBC employee Channel Islands and Isle of Man (CIIOM), you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.We are currently seeking an experienced individual to join this team in the role of Case Manager.The role of the Case Manager is to manage new to bank Premier customers who have requested account facilities with HSBC Expat, you are required to provide exceptional customer service to customers and stakeholders within HSBC group. This is specialist role working as part of the onboarding case management where strong relationships are built with the customer, relationship managers and global case management teams. Duties include establishing the customer’s needs, undertaking appropriate customer due diligence checks and obtaining the required know your customer information and documents.In this role, you will:

• Case Manage International Group customers or prospective new to Bank customers wanting to open an account with HSBC Expat.
• Produce high quality Know Your Customer (KYC) reviews to provide approval for account opening.
• Deliver exceptional service instilling customer confidence, effectively liaising with Relationship Manager (RM), Global case managers, Customer Value Management, Financial Crime compliance and customer to ensure the customer journey is efficient and seamless.
• Own and resolve issues by case managing end to end, providing excellent customer service with an understanding of the regulatory frameworks and compliance requirements.
• Plan and prioritise your own time effectively, be aware of your responsibilities and committed to delivering these efficiently.

RequirementsTo be successful in this role you should meet the following requirements:

• Knowledge and experience of reviewing KYC and CDD
• Both spoken and written communication skills with experience of sharing information effectively, in a clear, concise and professional manner
• A track record of successfully engaging customers
• The ability to work in a high-volume, fast paced environment.
• A customer centric approach
• Excellent attention to detail

For further details and application information please click “Apply”You’ll achieve more when you join HSBC.As a business operating in markets all around the world, we believe diversity brings benefits for our customers, our business and our people. This is why HSBC is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of ethnicity, religion, age, physical or mental disability/long term health condition, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by local law in the jurisdictions in which we operate. Within the work place you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions. HSBC has in place processes in order to avoid nepotism, which means to avoid creating circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process.We want everyone to be able to fulfill their potential which is why we provide a range of flexible working arrangements and family friendly policies.Recruitment Helpdesk:Email: hsbc.recruitment@hsbc.comTelephone: +44 2078328500Quick Apply

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