Premier Associate - Jobs in Douglas, MB

Job Description

Premier Associate - Isle of ManSome careers shine brighter than others.If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.As an HSBC employee Channel Islands and Isle of Man (CIIOM) you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all employees, enhanced parental and adoption pay and support when you return to work, and a non-contributory pension scheme with a generous employer contribution.We are currently seeking an experienced individual to join this team in the role of Customer Service Officer known internally as Premier Associate.The role of the Premier Associate is to communicate with customers by way of making calls / receiving calls / responding to emails for HSBC Expat customers or prospective customers. Provides high quality service to achieve maximum customer satisfaction by resolving the customer query at first contact where possible. Listens to the customer and establishes needs as well as offering solutions. Takes ownership and initiative to complete necessary research and customer follow up or direct the customer to the appropriate department for resolution. Responsible for achieving individual measures whilst maintaining quality and compliance.In this role, you will:

• Provide a high quality service to achieve maximum customer satisfaction by resolving the customer query at first contact where possible.
• Listen to the customer and establish needs as well as offering solutions.
• Take ownership of customer queries and contacts to ensure resolution.
• Be responsible for achieving individual measures whilst maintaining quality and compliance.
• Plan and prioritise your own time effectively, be aware of your responsibilities and committed to delivering these efficiently.

RequirementsTo be successful in this role you should meet the following requirements:

• Both spoken and written communication skills with experience of sharing information effectively, in a clear, concise and professional manner.
• Past working experience in a relevant role, i.e. customer service.
• A track record of gaining an understanding of customers needs and delivering excellent customer service, building customer relationships and creating customer advocacy.
• Experience of making timely and rational decisions, based on relevant information and experience.
• Experience of personally complying with business processes, rules and regulations.

For further details and application information please click “Apply”You’ll achieve more when you join HSBC.As a business operating in markets all around the world, we believe diversity brings benefits for our customers, our business and our people. This is why HSBC is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of ethnicity, religion, age, physical or mental disability/long term health condition, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by local law in the jurisdictions in which we operate. Within the work place you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions. HSBC has in place processes in order to avoid nepotism, which means to avoid creating circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process.We want everyone to be able to fulfill their potential which is why we provide a range of flexible working arrangements and family friendly policies.Quick Apply

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